What are the responsibilities and job description for the IT Support Analyst position at River Valley Foods?
IT Support Analyst
Location: Syracuse, NY (Firestone Dr Facility)
Pay Range: $27–$33 per hour
Schedule: Monday–Friday | 8:00am–4:30pm
Company: River Valley Holdings
Help Support a Growing, Multi-Site IT Environment
River Valley Holdings is expanding, and we’re looking for an adaptable, service-focused IT Support Analyst to support end-users across multiple facilities in Syracuse.
If you enjoy problem solving, supporting people, and improving systems, this role gives you the opportunity to make a meaningful impact in a fast-paced, growing organization. You’ll work hands-on with a mix of desktop support, server and network administration, Microsoft environments, and end-user engagement.
This role is full-time, on-site and requires travel between our Syracuse-based locations. The IT Support Analyst reports to the Director of IT.
What You’ll Do
As the IT Support Analyst, you’ll help keep our technology running smoothly by:
Supporting End-Users
- Provide first-level support and troubleshoot devices, software, and access issues
- Configure workstations, software deployments, user accounts, and access permissions
- Train and assist users at all experience levels with patience and clarity
Managing Desktop & System Administration
- Install, configure, and update desktop applications, operating systems, and Microsoft tools
- Manage Windows updates, Exchange administration, file shares, and access controls
- Assist with documentation, ticketing systems, and ongoing improvement of support processes
Contributing to Network & Server Reliability
- Support both physical and virtual server environments including maintenance and backup processes
- Assist with Active Directory administration and Group Policy changes
- Troubleshoot wired and wireless network issues and support access point management
Strengthening Cybersecurity & Compliance
- Support and reinforce security standards, updates, and systems hardening
- Create and maintain clear technical documentation and troubleshooting workflows
- Participate in on-call support rotation as needed
Why You’ll Love Working With Us
- Hands-on variety — no day is the same
- Growing environment with room to advance
- Strong teamwork culture with leadership that supports learning and development
- Ability to make a direct impact on system reliability, adoption, and user experience
What We’re Looking For
- Experience providing IT support for end-users in a business environment
- Knowledge of Active Directory, Group Policies, Microsoft 365/Exchange, networking basics (TCP/IP, DNS, DHCP), and workstation configuration
- Strong troubleshooting skills with the ability to research, diagnose, and resolve issues independently
- Excellent communication skills and ability to explain technical concepts to nontechnical users
- Positive attitude, resourcefulness, professionalism, and customer-focused mindset
- Ability to stand, move equipment, and occasionally lift up to 50 lbs
- Valid driver’s license with ability to travel between Syracuse sites
Benefits
- Full health, dental, and life insurance
- Short- & long-term disability coverage
- Vacation and personal paid time off
- 401(k) with company match
- Employee Purchase Program
- Employee Assistance Program
- Opportunities for career growth across a multi-site organization
About Us
River Valley Holdings is a family-owned food distribution company headquartered in Syracuse, NY. Our companies — River Valley Foods, Cavallaro Foods, and Garden Spot Foods — distribute specialty dry and frozen grocery items throughout the northeastern United States.
We take pride in being a growing organization with a strong culture, supportive leadership, and a commitment to our employees.
River Valley Holdings is an Equal Opportunity Employer (EOE).
Salary : $27 - $33