Director of Information Technology

River Valley Holdings is a family-owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States. The River Valley family of companies—River Valley Foods, Cavallaro Foods, and Garden Spot Foods—distributes a wide range of specialty dry and frozen grocery items and consumable products out of warehouses in Syracuse, NY.

Position Summary:

River Valley Holdings is seeking a strategic and hands-on Director of Information Technology to lead our IT function. This position is responsible for delivering efficient, secure, and scalable technology solutions that support all areas of the business—including sales, accounting, warehousing, transportation, and purchasing. The ideal candidate is a collaborative leader with the ability to guide IT strategy while overseeing day-to-day operations across infrastructure, applications, and data reporting.

Schedule:

• Full-time, Monday – Friday, with after-hours support as needed

Wages:

• $150,000 – $175,000 annual salary 20% Bonus Eligibility

Key Responsibilities:

Leadership & Administration:

• Maintain and prioritize a pipeline of IT projects, support requests, and initiatives
• Communicate project timelines and status updates to internal stakeholders
• Lead and develop IT team members, providing performance feedback and training opportunities
• Prepare and manage the department’s annual budget

Technology Strategy:

• Collaborate with department leaders to identify opportunities for technology to drive efficiency and innovation
• Lead planning and execution of major technology initiatives and capital improvements
• Work directly with customers on technology integrations
• Evaluate and recommend software, tools, and systems to meet evolving business needs

Infrastructure & Security:

• Ensure the reliability, security, and scalability of all hardware, networking, and server systems
• Manage data backup, retention, and recovery strategies
• Maintain secure connectivity and VPN access across company locations

Applications & Software:

• Oversee support and enhancement of core systems including Microsoft Dynamics GP and Korber WMS
• Manage custom software development efforts and third-party vendor relationships
• Ensure software is properly licensed, maintained, and aligned with best practices

Data & Reporting:

• Deliver business intelligence tools and dashboards to support decision-making
• Promote adoption of reporting systems such as Power BI
• Train users to maximize the value of company systems and analytics

IT Support:

• Foster a service-focused culture that prioritizes internal user and customer needs
• Maintain appropriate staffing to ensure reliable IT support availability

Key Technologies:

• Microsoft SQL Server (SSMS, SSRS, SSAS)
• Azure DevOps
• C# .Net
• Microsoft Server with Hyper-V
• Microsoft 365
• Dynamics GP

Qualifications:

• 5 years in IT management or software development leadership
• Bachelor's degree preferred but not required
• Strong knowledge of project management, system integration, and vendor oversight
• Technical skills including MS SQL Server, Microsoft Office, .NET development, and data reporting
• Experience with Microsoft Dynamics GP, Korber WMS, and Microsoft DevOps a plus

Skills & Competencies:

• Excellent communication, organization, and leadership abilities
• Strong analytical and problem-solving skills
• Proven ability to train and develop technical teams
• Results-oriented approach with a focus on service and business impact

Benefits:

• Flexible Paid Time Off & Company Paid Holidays
• Health, Prescription, and Dental Insurance
• Life and Disability Insurance
• 401(k) with Company Match
• Employee Assistance Program
• Employee Purchase Program

River Valley Holdings is an Equal Opportunity Employer (EOE).