Clinical Support Staff-Various locations

Clinical Support Staff- Holyoke, Chicopee, Springfield, Westfield River

Valley Counseling Center ? 120 Maple Street Springfield, MA

Administrative/ClericalPart Time, 24, day shift, 4.8 (RVCC), our mission

is to improve the health and well-being of every person in our

community. We provide expert, compassionate care grounded in honesty,

respect, and dignity. Through collaboration, innovation, and education,

we inspire hope and empower positive change in those we serve. We are

committed to being responsible stewards of our resources, ensuring

efficient and cost-effective care for all. Position Summary: The

Clinical Support Staff at River Valley Counseling Center (RVCC) provides

essential secretarial and receptionist support to ensure the smooth

daily operations of their assigned site. This role involves scheduling

appointments, verifying client information and insurance, managing

records, answering calls, and maintaining organized and professional

public areas. The Clinical Support Staff works collaboratively with

clinical teams, supports administrative tasks and special projects, and

demonstrates strong communication, organizational, and technical skills

while maintaining confidentiality and compliance with HIPAA and RVCC

policies. Key Responsibilities: Provide secretarial and clerical support

for the effective operation of the assigned site location To coordinate

and schedule appointments or meetings, as requested, for the

professional staff To verify client information at the time of visit To

organize and maintain accurate files and records and to retrieve files

as necessary To answer phone calls promptly and courteously and to take

and communicate message accurately To answer phone calls promptly and

courteously and to take and communicate message accurately To accurately

handle correspondence, recordkeeping, database maintenance, and release

of information procedures To assist in the care and maintenance of

office equipment and supplies and to report equipment malfunctions

promptly To assist the Site Director and professional staff with special

projects and to perform other duties relative to site operations, as

assigned or directed Qualifications: Required: Education Level - High

School Diploma or GED. Years of Experience - 6 months experience in an

administrative and computerized office environment required.

Skills/Abilities - Excellent verbal and written communication skills;

interpersonal skills; crisis intervention skills; organizational skills;

attention to detail; computer skills; good customer relations skills;

knowledge of legal and ethical issues pertaining to the profession

Preferred: Bilingual (English/Spanish) What We Offer: A supportive,

mission-driven work environment Opportunities for professional

development and continuing education Competitive benefits package

Collaboration with a compassionate, multidisciplinary team The chance to

make a real difference in our communities Summary of Benefits: Salary

Range: \$21- \$21.50 Based on years of experience, level of education,

Specialty And Licensure/certifications. Additional Compensation For

advanced education for qualifying positions. Generous time off benefits

for eligible positions Exclusive employee discounts Excellent and

affordable insurance including health, vision, dental and pet insurance

Free access to VHS Fitness & Relaxation center Mileage reimbursement

403b match CEU reimbursement up to \$1,000 per year Tuition

reimbursement up to \$7,000 per year Retention Payments offered to

licensed and licensed eligible clinicians!