Assistant Branch Operations Manager

Position Title: Assistant Branch Manager

Title of Supervisor: Branch Manager/Assistant Vice President

River Valley Community Bank is a premier community bank, committed to meeting the needs of our clients with relationship-oriented products and services while creating an environment for our employees to develop and prosper producing enhanced shareholder value. At our bank you will be part of a welcoming and collaborative team, all of whom take great satisfaction in the confident and efficient delivery of banking solutions that drive an exceptional client experience. We take great pride in the trust we have earned and relationships we have established with our customers. We are also proud of and support our employee involvement in community activities and volunteerism in the markets we serve.

Summary Of The Position

The Assistant Branch Manager will assist with leading a team of branch bankers in daily activities, workflow, and problem resolution. They will lead by example, helping to create a culture of excellence among the branch employees, focusing on customer service, operations, employee development, regulatory compliance, and security and safety in accordance with the bank’s objectives resulting in increased market share. They will demonstrate collaboration as a liaison between the branch team and other areas of the bank to provide the best client and employee experience as well as ensure regulatory compliance. Assist in recruiting, hiring, and training of the branch staff. Model the way by coaching, showing, and influencing the team so as a group they are empowered to build strong client relationships. Provide an enriched client experience where the best possible solutions are found and recommended to new and existing clients. Assist the bank’s leadership in meeting the overall financial goals by assisting the branch manager in prioritizing initiatives, setting plans, and developing action strategies needed to achieve desired results. This position requires compliance with all federal and state consumer regulations and will be responsible for ensuring that appropriate training is successfully completed within assigned deadlines.

Duties And Responsibilities

• Develop deep client knowledge which enables the anticipation of client needs and retention. Providing excellent, friendly, and professional service.
• Consistently apply and model sound decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using instances of noncompliance as learning tools for employee development.
• Process, solve, assist and/or answer complex customer transactions problems or inquiries.
• Play a positive role in the development and growth of branch employees through effective communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Assist the Branch Manager in identifying branch employees’ needs and recommend training.
• Assist in managing branch cash including researching cash outages and limiting loss exposure.
• Receive and process deposits, checks, payments, and other transactions in an accurate manner according to policies and procedures.
• Perform personnel actions as requested by Branch Manager. These actions may include staff scheduling, managing breaks and lunches of branch employees, documenting staff attendance and productivity, recognition, and interviewing candidates for employment.
• Participate in marketing, sales, business development, and community service.
• Participate and assist in branch audits to ensure cooperation and timely completion.
• Assist in ensuring the audit results are satisfactorily rated and that there are no repeat findings.
• Model the way by appropriately weighing regulatory compliance obligations within area of responsibility, collaborating across department lines in this capacity.
• Maintain significant knowledge of and ensure compliance with all applicable laws and deposit regulations.
• Complete assigned regulatory compliance training within established deadlines.
• Assisting in ensuring that all staff are scheduled for compliance training and successfully complete the training within set deadlines.
  
  

Qualifications

• Three or more years of operational experience, preferably in banking.
• One or more years of leading or influencing people.
• Knowledge of bank financial products and services.
• Knowledge of all applicable banking rules and regulations.
• Able to delegate appropriately, work ethically and with integrity, and uphold organizational values.
• Strong organizational and time management skills.
• Sound analytical, decision-making, and problem-solving skills.
• Ability to engage in difficult conversations, listen with empathy and deescalate situations.
• Intermediate skills in computer operation, word processing, and spreadsheet software programs.
• Strong verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret many different types of communication materials.
• Effectively write reports, correspondence, and procedures.
• Business acumen includes knowledge and understanding of how to read and manage line of business financial statements (balance sheet and income statement) and budget.
• Ability to treat people with respect, keep commitments, and inspire the trust of others.
  
  

Education

• High School Diploma or equivalent.
  
  

Compensation

• Base salary commensurate with experience and standard employee benefits package
  
  

Work Environment

• Office environment requires sitting and/or standing for one or more continuous hours, some travel within the bank footprint for client appointments, bank meetings, and community events.
  
  

This job description is not intended to be all-inclusive. The employee may perform other duties as assigned to meet the ongoing needs of the organization. The job duties and supervisor reporting relationship are subject to change.