Provider Case Manager

Title: Provider Case Manager

Position Summary: To support and increase the number of qualified child care providers.

Essential Functions

• Recruit child care providers.
• Train or provide technical assistance to providers on the payment process and enrollment/orientation to the child care system.
• Participate in CCR&R outreach events.
• Remain in a stationary position up to 50% of the time.

Marginal Functions

• Perform case management duties.
• Participate in ongoing monitoring and continuous improvement activities.  
• Assist child care providers and families by referring to supportive services.
• Serve as liaison between child care providers and WV Department of Human Services.
• Compile and submit reports within established timelines.
• Respond to any inquiries within a timely manner.   
• Participate in all required committees, conferences, meetings and training relevant to the program and/or agency.   
• Any other duties as assigned.

Skills, Abilities, & Knowledge

• Abide by all applicable Federal, State, and local laws, rules, regulations, and policies related to the program and relevant grants.

• Excellent verbal and written communication skills.
• Utilize technology to enter, retrieve, and process information and communicate electronically.
• Excellent interpersonal, negotiation, problem solving, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Act with integrity, professionalism, and confidentiality.
• Work collaboratively.

Education

• Required: Bachelor’s degree from an accredited college or university in a human services or related field: social work, sociology, psychology, counseling, interpersonal communications, elementary or special education and behavioral science.

Employment Conditions

• Successfully clearing the background check process, which may include: criminal background check, education verification, references, drug testing, motor vehicle records, sex offender registry, Child Protective Services check, and federal grants debarred list.  
• Able to travel as needed.
• Adhere to NAEYC Code of Ethics.
• Business casual apparel.

Environmental Conditions

• Indoors in a normal office environment with little exposure to temperature changes at least fifty percent (50%) of the time.
• Prolonged sitting at a desk viewing a computer screen and keyboard typing.
• Frequent face-to-face, electronic, and virtual interactions with internal and external customers. 
• Frequently work at a fast pace with unscheduled interruptions.
• Public contact position.
• This position may be eligible to work remotely up to two days per week following a successful 90-day review.

Physical Demands

• Mobility within the office including movement from floor to floor.
• Access information using a computer.
• Must be able to lift 25 pounds at times.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Disclaimers and Statements

RVCDS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

RVCDS has reviewed this job description to ensure that essential functions and marginal duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position as described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and RVCDS reserves the right to change this job description and/or assign tasks for the employee to perform, as RVCDS may deem appropriate.

Education

• Required: Bachelor’s degree from an accredited college or university in a human services or related field: social work, sociology, psychology, counseling, interpersonal communications, elementary or special education and behavioral science.

Salary : $22 - $24