Program Coordinator - ACT New Mexico SF

Performs administrative duties to support agency operations; using basic office equipment and technology such as telephones; email; and web browsers to perform duties. Expected areas of focus include but are not limited to: 1) provide excellent customer service by phone and in person to customers, 2) creates and maintain medical records; 3) consumer eligibility and insurance claims processing support, 4) administratively support direct service providers 5) cultural competency and diversity, 6) documentation, 7) productivity and efficiency, 8) staff development and skill enhancement activities, 9) other duties and special projects as assigned and developed.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off 9 holidays
• Retirement plan options
• Tuition reimbursement free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer 
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions: 

• Customer Service: Provide excellent customer service to both internal (staff) and external (patients, vendors, community members and stakeholders) customers.
• Assisting/Supporting Provider Staff:  Providing support to individuals served and agency providers.
• Medical Records Maintenance:  Completes enrollment and maintenance of patient medical records and profiles in agency information system(s).
• Eligibility and Billing/Claims Processing Support: Supports successful claims processing through activities of eligibility verification, information system data entry, and effective problem solving related to billing errors or claim denials.
• Cultural Competence and Diversity:  Provides culturally appropriate services to diverse population.
• Documentation: Completed documentation that meets identified expectations.
• Efficiency and Productivity:  Consistently meeting established productivity standards.
• Staff Development Activities:  Participates in staff development activities to increase skills and professional development.
• Other:  Completes other administrative support duties and special projects as developed and assigned.  

Education and Experience: 

• Associate’s degree or training/education in psychology, social services, or related field OR Minimum of two (2) years’ office, clerical, administrative, or other experience in social service or health care setting (preferably with direct patient/client contact).
• Experience interacting/providing services for individuals with mental illnesses, addictions and/or homeless populations preferred.
• Experience with medical records management preferred.
• Bilingual (Spanish) preferred.
• Proficient in Microsoft Word, Outlook, and Excel.

Knowledge and Skills: 

Demonstrated success in the following areas:

1. • Excellent communication skills in all areas of office operations.
   • Knowledge of office equipment and front desk procedure.
   • Ability to conduct interviews and meetings and to manage time and prioritize projects.
   • Good writing and verbal skills.
   • Required:
     • Valid driver’s License—Required
     • CPR/First Aid - Preferred
     • CPI– Preferred
     • Blood Borne Disease Exposure Category—Category II
     • Other Potential Hazard(s): N/A

Salary : $17 - $19