Crisis Line Specialist: 1st Shift

Crisis Line Specialist (1st shift) – RiverValley Behavioral Health

Be a Lifeline in Your Community

At RiverValley Behavioral Health, we are committed to strengthening the health and well-being of the communities we serve. As a Crisis Line Specialist, you will play a vital role in that mission—providing immediate, confidential, and compassionate support to individuals experiencing emotional distress, mental health crises, or urgent life challenges.

In this role, you are often the first voice someone hears in a moment of need. Your ability to listen, assess, and respond with care can help de-escalate crises, restore a sense of safety, and connect individuals to the services and support they deserve.

What You’ll Do

• Serve as a primary point of entry for individuals seeking services at RiverValley, helping them access care through established protocols, including appointment scheduling.
• Answer incoming crisis calls with empathy, professionalism, and a non-judgmental approach that reflects RiverValley’s commitment to compassionate care.
• Conduct thoughtful risk assessments to determine urgency, including evaluating concerns related to self-harm, suicide, or harm to others.
• Use effective crisis intervention and de-escalation techniques to stabilize callers and promote immediate safety.
• Maintain accurate, timely, and confidential documentation in accordance with organizational standards and HIPAA regulations.
• Collaborate with RiverValley team members, healthcare providers, and community partners to ensure coordinated, person-centered care.
• Engage in ongoing training and professional development to strengthen your skills in crisis response and behavioral health.
• Support program quality and outcomes by tracking service data and contributing to continuous improvement efforts.
• Uphold River Valley’s values through ethical conduct, respect for confidentiality, and a commitment to those we serve.

What You Bring

• High school diploma or equivalent (required).
• Bachelor’s degree in psychology, Social Work, Sociology, Human Services, or a related field (preferred).
• Strong communication and active listening skills, with the ability to build trust quickly over the phone.
• The ability to remain calm, focused, and supportive in high-pressure or emotionally intense situations.
• Empathy, patience, and a genuine commitment to providing non-judgmental, person-centered support.
• Familiarity with crisis intervention techniques; certification in Mental Health First Aid is a plus.

Salary : $16 - $18