What are the responsibilities and job description for the Business Office Coordinator - OP Henderson Co Clinic position at RIVER VALLEY BEHAVIORAL HEALTH?
Job Summary:
Ensures smooth operation of the clinic’s administrative functions, including client intake, scheduling, and general office support with an emphasis on exceptional customer service in a compassionate and professional manner.
Essential Functions:
- Oversee day-to-day administrative tasks, ensuring the clinic operates efficiently
- Manage patient intake process, including verifying insurance, completing necessary forms, and entering patient data into the electronic health record system
- Coordinate patient appointments and manage scheduling to ensure optimal workflow and minimal wait times
- Answer phones, respond to inquiries, and direct calls to appropriate staff or clinicians
- Maintain a clean and welcoming office environment
- Greet clients and visitors in a friendly and professional manner, ensuring they feel comfortable and informed
- Provide general information to clients regarding clinic policies, services, and resources
- Ensure that patient confidentiality is always maintained per HIPAA guidelines
- Support management with clerical tasks such as filing, photocopying, and data entry
- Assist with special projects and other duties as needed including back-up for other staff.
- Participation in skill enhancement activities.
Education and Experience:
- High school diploma/GED
- Familiarity with mental health services preferred
Knowledge and Skills:
- Good knowledge of general office practice and business English
- Excellent organizational, multitasking, and time management skills
- Strong proficiency in office software (experience with electronic health record systems preferred)
- Strong customer service skills
- Ability to type at the rate of no less than 40 words per minute.
- Compassionate and empathetic demeanor, with a commitment to maintaining a positive, respectful, and professional atmosphere.
Salary : $17