AOT Supervisor/Coordinator - ACT New Mexico ALB

The Assisted Outpatient Treatment (AOT) Supervisor/Coordinator is responsible for the administrative coordination, operational oversight, and management of AOT services within the Assertive Community Treatment (ACT) program. The AOT Supervisor/Coordinator ensures compliance with court-ordered treatment requirements, oversees referral and enrollment processes, coordinates client services, facilitates treatment planning, and monitors program performance related to AOT participants. This position serves as a primary liaison between the ACT team, courts, hospitals, community providers, and referral sources to promote timely access to services and adherence to treatment requirements.

The AOT Supervisor/Coordinator provides leadership in the administration of the AOT program through oversight of workflows, referral management, quality monitoring, and program operations. While this position exercises administrative authority and operational decision-making responsibilities, it does not provide clinical supervision. The AOT Supervisor/Coordinator works collaboratively with the ACT Team Lead and multidisciplinary team to ensure effective service delivery, regulatory compliance, and positive client outcomes.

Why Join Our Team?

• Competitive pay

• Comprehensive health, dental, vision, and Telehealth benefits

• Paid time off plus 9 paid holidays

• Retirement plan options

• Tuition reimbursement and free CEUs

• Clinical supervision and professional development

• Wellness and Employee Assistance Programs

• Mileage reimbursement for work-related travel

• Public Service Loan Forgiveness (PSLF) eligible employer

• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Duties and Responsibilities

Program Management and Operational Oversight

• Provide administrative oversight of AOT program operations and workflows.
• Develop, implement, and monitor processes that support efficient service delivery and regulatory compliance.
• Exercise decision-making authority regarding referral acceptance, program enrollment, and service coordination in accordance with agency policies and program requirements.
• Monitor program performance, service delivery outcomes, and adherence to contractual obligations.
• Track key performance indicators and identify opportunities for process improvement.
• Recommend and implement workflow enhancements to improve client engagement, access to care, and program effectiveness.
• Serve as a subject matter expert regarding AOT policies, procedures, and court-ordered treatment requirements.

Referral and Intake Management

• Review, evaluate, and process incoming AOT referrals.
• Determine program appropriateness and eligibility based on established criteria and contractual requirements.
• Coordinate intake, enrollment, and onboarding activities for new participants.
• Maintain oversight of referral tracking systems and ensure timely processing of referrals.
• Collaborate with hospitals, courts, crisis providers, and community partners to facilitate referrals and transitions of care.
• Monitor referral trends and provide recommendations regarding program capacity and service needs.

Court Compliance and Reporting

• Complete, review, and submit AOT adherence reports and related documentation to the court within required timeframes.
• Monitor participant compliance with court-ordered treatment plans and service participation requirements.
• Maintain accurate records and documentation related to enrollment, treatment adherence, and program outcomes.
• Coordinate communication with court personnel, legal representatives, hospitals, and other stakeholders as appropriate.
• Ensure all court-related reporting requirements are completed accurately and on schedule.

Treatment Planning and Service Coordination

• Develop, review, and update individualized treatment plans in collaboration with clients and the ACT team.
• Ensure treatment plans are person-centered, recovery-oriented, and compliant with agency, payer, and regulatory requirements.
• Monitor treatment progress and coordinate plan revisions as needed.
• Assist in identifying and addressing barriers to treatment engagement and service access.
• Support continuity of care through collaboration with providers and community partners.

Appointment and Care Coordination

• Oversee scheduling and coordination of psychiatric, medical, behavioral health, and supportive service appointments.
• Monitor appointment completion and follow-up activities to support treatment adherence.
• Coordinate communication among providers to ensure continuity and integration of services.
• Ensure participants receive timely access to required services and supports.

Meeting Facilitation and Team Leadership

• Plan, facilitate, and document AOT coordination meetings twice weekly.
• Develop agendas, review participant status, and track action items to completion.
• Coordinate multidisciplinary discussions regarding treatment adherence, referrals, court reporting requirements, and service needs.
• Provide operational guidance and support to team members regarding AOT processes and expectations.
• Communicate program priorities and workflow updates to promote effective team functioning.

Quality Assurance and Compliance Monitoring

• Monitor documentation quality, treatment plan completion, referral processing timelines, and adherence reporting requirements.
• Conduct routine reviews to ensure compliance with agency policies, ACT standards, contractual obligations, and applicable regulations.
• Identify compliance concerns and implement corrective actions when necessary.
• Participate in audits, quality assurance activities, and program improvement initiatives.
• Prepare reports, data summaries, and performance metrics for leadership and external stakeholders.
• Support program readiness for reviews, audits, and accreditation activities.

Education and Experience

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Healthcare Administration, or a related field required; Master's degree preferred.
• Minimum of three years of experience in behavioral health, case management, care coordination, community-based services, or program administration.
• Experience working with individuals with serious mental illness and court-ordered treatment programs preferred.
• Demonstrated experience managing workflows, coordinating multidisciplinary services, and monitoring program performance.
• Valid driver's license and reliable transportation.

Knowledge, Skills, and Abilities

• Knowledge of behavioral health systems, community resources, and recovery-oriented practices.
• Knowledge of Assisted Outpatient Treatment (AOT) processes and court-ordered treatment requirements preferred.
• Strong leadership, organizational, and administrative management skills.
• Ability to exercise independent judgment regarding referrals, service coordination, and operational priorities.
• Strong analytical, problem-solving, and quality improvement skills.
• Ability to prioritize multiple responsibilities and meet strict deadlines.
• Strong written, verbal, and interpersonal communication skills.
• Ability to establish effective working relationships with courts, hospitals, providers, referral sources, and community partners.
• Proficiency with electronic health records, data tracking systems, and Microsoft Office applications.
• Ability to work independently while maintaining collaboration with the ACT Team Lead and multidisciplinary team.

Salary : $29 - $32