Access Scheduling Coordinator - Call Center

Key Responsibilities 

Scheduling & Intake Coordination 

• Schedule initial appointments for new clients in accordance with agency guidelines and clinical availability. 

• Gather and document accurate demographic, insurance, and referral information. 

• Coordinate scheduling for specialty programs and services as assigned. 

• Ensure appropriate provider assignment based on client needs, service type, and payer requirements. 

• Maintain scheduling accuracy within the electronic health record (EHR) system. 

• Support team needs through additional responsibilities as appropriate. 

Community & Partner Coordination 

• Serve as the primary point of contact for hospitals, law enforcement, and other referral sources requesting evaluations or services. 

• Communicate clearly and professionally with community partners to facilitate timely service access. 

• Track and follow up on referral requests to ensure completion and documentation. 

Administrative Support 

• Verify insurance information and communicate financial policies as needed. 

• Maintain accurate records and documentation of scheduling activities. 

• Monitor appointment availability. 

• Participate in team meetings and ongoing training to improve access workflows. 

​​​​​​Why Choose RiverValley Behavioral Health?

RiverValley Behavioral Health is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off 9 holidays
• Retirement plan options
• Tuition reimbursement free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer 

Education & Experience 

• High school diploma or equivalent required 

Skills & Competencies 

• Excellent customer service and interpersonal communication skills. 

• Strong organizational skills with the ability to manage multiple priorities. 

• Ability to remain calm and professional in high-pressure or urgent situations. 

• Attention to detail and accuracy in data entry and scheduling. 

• Ability to handle sensitive and confidential information appropriately. 

• Strong problem-solving and critical-thinking skills. 

Work Environment 

• Fast-paced behavioral health setting. 

• Frequent phone and computer use. 

• Interaction with individuals experiencing mental health crises or urgent needs. 

Key Attributes for Success 

• Compassionate and service-oriented mindset. 

• Professional and dependable. 

• Team-focused with a collaborative approach. 

• Committed to improving access to care and supporting community partnerships. 

Salary : $16 - $19