Dir of Operations

Director of Operations

At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise.

Job Summary

The Director of Operations is responsible for overseeing the day-to-day operations of the hotel, ensuring that all departments function efficiently and effectively. This role involves strategic planning, staff management, and financial oversight to enhance guest satisfaction and drive profitability. The Director of Operations works closely with department heads to implement operational policies and procedures that align with the hotel’s goal

Key Responsibilities:

Operational Leadership

• Provide leadership and direction to all hotel departments, ensuring adherence to standards and policies.
• Develop and implement operational strategies to enhance efficiency and guest experience.

Financial Management

• Oversee budget preparation and financial forecasting for all departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
   

Staff Management

• Recruit, train, and mentor department heads and staff, fostering a culture of excellence and teamwork.
• Conduct regular performance evaluations and provide feedback to ensure employee development and accountability.
   

Guest Experience

• Ensure high levels of guest satisfaction by monitoring service quality and addressing any issues promptly.
• Implement guest feedback mechanisms and develop action plans to enhance service delivery.
   

Compliance and Safety

• Ensure compliance with health, safety, and environmental regulations, as well as hotel policies.
• Develop and implement emergency response plans and safety training programs for staff.

Vendor and Supplier Management

• Establish and maintain relationships with vendors and suppliers to ensure quality service and competitive pricing.
• Negotiate contracts and agreements to benefit the hotel’s operations and budget.

Strategic Planning

• Collaborate with senior management to develop long-term operational strategies and objectives.
• Monitor industry trends and competitor performance to identify opportunities for improvement.

Qualifications and Physical Requirements:

• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Proficient in hotel management software and Microsoft Office Suite.
• Strong financial acumen and understanding of budget management.
• Ability to maintain a flexible schedule, including evenings, weekends, and holidays.
• Capacity to walk, stand, and move throughout the hotel property as needed.
• Ability to lift and carry up to 25 pounds.
• Exceptional communication and interpersonal skills.
• Strong decision-making and organizational skills.
• A proactive and results-oriented approach to operations management.