What are the responsibilities and job description for the Afternoon Receptionist - Behavioral Health position at River's Bend PC?
Join Our Team at River’s Bend – Support Staff (Full-Time)
River’s Bend is looking for a full-time, enthusiastic, motivated, and organized Support Staff professional to join our growing team! If you enjoy helping others, thrive in a fast-paced environment, and take pride in keeping things running smoothly, we’d love to hear from you.
As a member of our Support Staff Department, you’ll play a vital role in the day-to-day administrative and operational success of the practice while working closely with our Practice Manager, Support Staff Lead, and clinical team.
What You’ll Do
- Greet clients and visitors with warmth and professionalism
- Answer incoming phone calls and voicemails, handling inquiries or directing them appropriately
- Complete intake processes for new referrals
- Schedule, manage, and confirm client appointments (including reminder calls)
- Provide insurance verification for clients
- Process drug screens and manage medication refills
- Handle incoming and outgoing documentation
- Verify insurance benefits and manage pre-authorizations
- Provide exceptional client support, addressing questions, concerns, and feedback
- Offer administrative support to clinical staff
- Collaborate with the team to ensure smooth daily operations
- Identify challenges and help implement solutions
- Perform additional duties as needed to support the practice
What We’re Looking For
Minimum Qualifications
- High School Diploma
- Previous administrative experience preferred
Key Skills & Competencies
- Strong organizational and time-management skills
- Ability to multitask and prioritize effectively
- Professional, clear verbal and written communication skills
- Strong attention to detail
- Comfort with technology, including EMR systems and Microsoft Office
- Excellent customer service mindset
- Ability to work independently and as part of a team
Our Ideal Candidate Is
- Organized and dependable
- Proactive and able to take initiative
- Calm under pressure and adaptable
- Team-oriented with a positive attitude
Benefits & Perks
- Medical, Dental, Vision & 401(k) benefits
- Paid Time Off (Vacation, Sick, Holiday & Bereavement)
- Flexible scheduling
- 1-Hour Paid Lunch Break
- Volunteer opportunities
- Competitive weekend pay for on-call coverage
Schedule & Compensation
- Hours: Monday–Thursday: 1 PM – 9 PM Fridays: 9 AM - 5 PM.
- Shifts: 8-hour shifts
- Pay: $18–$20/hour
- Hourly, non-exempt
- Paid bi-weekly
If you’re looking for a supportive workplace where your skills make a real impact, River’s Bend is the place for you. We encourage you to apply and become part of our dedicated team!
Salary : $18 - $20