Veterinary Practice Manager

River Run Veterinary Hospital was established in 2021 and has undergone changes and improvements since formerly known as Schuylkill Veterinary Hospital. We are a full-service veterinary hospital providing compassionate care to pets in Schuylkill County and surrounding areas. The practice has been a part of the community for over 35 years, originating in Pottsville, PA in 1983.

Our goal is to create and maintain meaningful and consistent relationships with our clients and patients to provide the best care for each pet. We strive to provide the highest standard of care while utilizing diagnostics and education to maintain high standards of care.

We offer many services to provide the best and most comprehensive care to our patients including Wellness Services, Preventative Care, Walk-In Urgent or Sick Patient Care, General Surgery, Imaging, Ultrasound, Full In-House Idexx Laboratory (Procyte, Catalyst, U/A analyzer, Sedivue, Snap-Pro.), In-House Pharmacy, Cold Therapy Laser, Grooming, & more.

We are seeking a highly motivated and experienced Practice Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of the hospital and ensuring that our clients and their pets receive exceptional care.

The Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement.

The manager exercises sound judgment, and the willingness and capability to make decisions.

PM oversees the business activities of the hospital, including hiring and training hospital staff; oversees the finances and budgeting; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software, and implementing safety and security procedures.

Culture and Work Environment

• Communicates the practice’s values and mission to the team. Motivates staff and helps build and maintain morale.
• Upholds core values and standards.
• Excellent interpersonal communication skills;
• Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care.
• Promotes a cooperative working environment among staff members; understands the value of teamwork.
• Is enthusiastically willing to perform as necessary to help the hospital function as a unit.
• Promotes continuous quality improvement (CQI) to ensure the practice’s success and achieve the vision.

Requirements

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Sound personal judgment in decision-making
• Capable of leading, managing, and coaching staff at all levels
• Demonstrates competence in all aspects of staff management, including advertising for open positions, scheduling/conducting interviews, hiring and firing, performing employee performance evaluations, and exit interviews
• Managing staffing schedule and overtime hours, submitting payroll hours
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• A commitment to outstanding client service.
• Manage disgruntle clients and /or discrepancies and unpaid balances.
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing P&L statements.
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience
• Three years of supervisory experience.
• Preferred: Minimum of an associate degree in Practice Management.
• Preferred: three years or more of managing a veterinary practice.
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

We offer benefits package that includes, matched 401k, paid time off as well as pet benefits!

Apply today! We look forward to hearing from you!

Job Type: Full-time

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Veterinary practice management: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Salary : $52,000 - $65,000