What are the responsibilities and job description for the Hotel Front Desk Clerk position at River Palm Hotel?
Job Summary
We are seeking a friendly and professional Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant stay. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations using hotel management software.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Answer phone calls with professionalism, utilizing proper phone etiquette to assist callers with reservations or inquiries.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of hospitality and guest relations at all times.
Qualifications
- Previous experience in a front desk or customer service role is preferred.
- Strong phone systems knowledge and ability to manage multiple calls effectively.
- Familiarity with hotel management software is a plus.
- Excellent communication skills, both verbal and written, with a focus on customer service.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Strong organizational skills and attention to detail in managing reservations and guest requests.
- A positive attitude and ability to work well under pressure in a busy environment.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
Salary : $14