What are the responsibilities and job description for the D102 - Admissions - General Clerk position at River Edge Behavioral Heath?
About River Edge Behavioral Health
Serving more than 10,000 Georgians, River Edge continues to be one of the state's leading resources for mental health, substance use disorder treatments and supports as well as individuals with intellectual and development disabilities. River Edge offers outpatient services at our Emery Highway-Macon, Monroe County and Baldwin County locations. Outpatient services include behavioral health, nursing, and psychiatric assessment, stabilization and medication maintenance services as well as crisis intervention services as well as awareness, education and recovery groups.
River Edge is currently seeking a Full-time General Clerk for Baldwin Outpatient Services. Under the supervision of the Outpatient Supervisor, the Clerk will play a key role in providing technical and administrative support.
Benefits Offered:
FLSA Classification: Hourly, Non-Exempt
Duties and Responsibilities
Phone Etiquette: Having good phone etiquette, including clear communication, active listening, and professional demeanor when answering calls or making outbound calls.
Attention to Detail: Ensuring accurate completion of client forms, consent documents, and financial applications, while verifying information and maintaining daily reports.
Communication Skills: Effectively explaining procedures, protocols, and services to clients, as well as providing clear information to external agencies over the phone.
Client Service Orientation: Conducting client assessments, responding to their needs, and assisting them through the admission process, while also helping them understand their options.
Organizational Skills: Managing multiple tasks such as updating client information, coordinating medical record requests, and scheduling BHAN updates, all while keeping track of intake reports.
Problem-Solving: Addressing challenges like verifying insurance eligibility, facilitating client admission when there are external agency requests, and resolving issues that arise during the intake process.
Additional Information:
The Application Process
All qualified applicants will be considered.
This position is subject to close once a satisfactory candidate pool has been identified.
The hiring managers will contact only those selected for an interview.
Applicants who are not selected will receive notification via email.
Due to the volume of applications received, we are unable to provide information on application status by phone or email.
Safe Working Environment
We at River Edge believe every employee has a right to a safe work environment. Therefore, we recommend full vaccination of all employees. Getting the vaccine, frequently washing your hands, sanitizing common areas, and wearing your mask continues to be the most effective way to fight.
Diversity and Inclusion
River Edge Behavioral Health is committed to creating a diverse and inclusive work environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetic make-up, disability, age, or veteran status.
Drug-Free Workplace
River Edge Behavioral Health is a drug-free workplace with a longstanding commitment to providing a safe, quality-oriented, and productive work environment. In compliance with the Drug-Free Workplace Act of 1998, all applicants must pass a satisfactory background clearance and pre-employment drug screen.
At Will Workplace
Employment with River Edge Behavioral Health is at will. At-will means your employment relationship with River Edge Behavioral Health or Affordable Business Solution is for an indefinite period and is subject to termination by you or River Edge Behavioral Health, with or without cause, with or without notice, and at any time.
EEOC Statement
River Edge Behavioral Health is an Equal Opportunity Employer: River Edge Behavioral Heath recruits qualified candidates for positions in its service area. It is the policy of River Edge Behavioral Health provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
If you are looking for an opportunity to make life better and a strong desire for personal growth we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
We are an equal opportunity employer and highly value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All selected applicants must pass a satisfactory background clearance and pre-employment drug test.
Serving more than 10,000 Georgians, River Edge continues to be one of the state's leading resources for mental health, substance use disorder treatments and supports as well as individuals with intellectual and development disabilities. River Edge offers outpatient services at our Emery Highway-Macon, Monroe County and Baldwin County locations. Outpatient services include behavioral health, nursing, and psychiatric assessment, stabilization and medication maintenance services as well as crisis intervention services as well as awareness, education and recovery groups.
River Edge is currently seeking a Full-time General Clerk for Baldwin Outpatient Services. Under the supervision of the Outpatient Supervisor, the Clerk will play a key role in providing technical and administrative support.
Benefits Offered:
- Competitive Pay
- Medical, Dental, Vision Insurance
- Paid Time Off
- 12 Paid Holidays
- 401k with an employer match
- Flexible Spending Accounts
- Short and Long-term disability coverage
- Life Insurance
- Employee Discount Program
FLSA Classification: Hourly, Non-Exempt
Duties and Responsibilities
- Greet visitors, clients, staff, with excellent customer service.
- Conduct client interviews to assess their needs for outpatient P.O.E. processes.
- Explain River Edge protocols and outpatient admission procedures, including HIPAA for ROI's, consents, and financial applications.
- Inform clients of additional services they may qualify for.
- Ensure clients sign a letter of agreement for payment if their insurance is out-of-network.
- Verify client information to initiate the admission process.
- Submit medical record requests to external agencies.
- Provide insurance information for eligibility verification, allowing clients to be added to clinician schedules.
- Ensure clients sign all required consents, ROI's, and financial applications.
- Complete verification checklists for lawful U.S. presence, if applicable.
- Update and maintain client information.
- Keep daily intake reports for P.O.E.s.
- Handle and make ongoing phone calls to external agencies, explaining the walk-in process.
- Send information for scheduling BHAN updates, when necessary.
- Assist other clerical staff with tasks as needed.
- High School Diploma/ GED equivalent
- At least 1 year of providing behavioral health service.
- Must be 21 years of age.
- At least 1 year of clerical experience
- 2 Professional references (Former employers only, no family members)
- Proficient in Microsoft Office (Word, Excel, Teams, etc.)
- Excellent written and verbal communication skills.
- Ability to multitask in a high paced environment.
- Experience with electronic records.
- All applicants must pass a satisfactory background clearance and pre-employment drug test.
- Ability to maintain good customer relationships.
Phone Etiquette: Having good phone etiquette, including clear communication, active listening, and professional demeanor when answering calls or making outbound calls.
Attention to Detail: Ensuring accurate completion of client forms, consent documents, and financial applications, while verifying information and maintaining daily reports.
Communication Skills: Effectively explaining procedures, protocols, and services to clients, as well as providing clear information to external agencies over the phone.
Client Service Orientation: Conducting client assessments, responding to their needs, and assisting them through the admission process, while also helping them understand their options.
Organizational Skills: Managing multiple tasks such as updating client information, coordinating medical record requests, and scheduling BHAN updates, all while keeping track of intake reports.
Problem-Solving: Addressing challenges like verifying insurance eligibility, facilitating client admission when there are external agency requests, and resolving issues that arise during the intake process.
Additional Information:
The Application Process
All qualified applicants will be considered.
This position is subject to close once a satisfactory candidate pool has been identified.
The hiring managers will contact only those selected for an interview.
Applicants who are not selected will receive notification via email.
Due to the volume of applications received, we are unable to provide information on application status by phone or email.
Safe Working Environment
We at River Edge believe every employee has a right to a safe work environment. Therefore, we recommend full vaccination of all employees. Getting the vaccine, frequently washing your hands, sanitizing common areas, and wearing your mask continues to be the most effective way to fight.
Diversity and Inclusion
River Edge Behavioral Health is committed to creating a diverse and inclusive work environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetic make-up, disability, age, or veteran status.
Drug-Free Workplace
River Edge Behavioral Health is a drug-free workplace with a longstanding commitment to providing a safe, quality-oriented, and productive work environment. In compliance with the Drug-Free Workplace Act of 1998, all applicants must pass a satisfactory background clearance and pre-employment drug screen.
At Will Workplace
Employment with River Edge Behavioral Health is at will. At-will means your employment relationship with River Edge Behavioral Health or Affordable Business Solution is for an indefinite period and is subject to termination by you or River Edge Behavioral Health, with or without cause, with or without notice, and at any time.
EEOC Statement
River Edge Behavioral Health is an Equal Opportunity Employer: River Edge Behavioral Heath recruits qualified candidates for positions in its service area. It is the policy of River Edge Behavioral Health provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
If you are looking for an opportunity to make life better and a strong desire for personal growth we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews.
We are an equal opportunity employer and highly value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All selected applicants must pass a satisfactory background clearance and pre-employment drug test.