What are the responsibilities and job description for the Veterinary Receptionist position at River City Veterinary Hospital VA?
River City Veterinary Hospital, proudly serving the Richmond area since 2014, is rooted in providing a collaborative, compassionate, and pro-active healthcare experience for every patient. The community trust is evident—we hold an exceptional 4.9-star Google rating and have consistently been recognized as a top provider, earning Richmond Magazine’s Best Veterinary Hospital since 2019, Style Weekly’s Best Animal Hospital since 2016, and Virginia Living Magazine’s Best of Virginia since 2019. If you are seeking a practice where your medical dedication is recognized by both your teammates and the local pet owners you serve, this is where you can truly do your best work. As a future teammate at River City Veterinary Hospital, you will be joining a team recognized for its deep dedication to medicine and client empathy. The leadership here believes that easing the minds of concerned pet parents, especially in urgent situations, is as vital as the diagnosis itself. This commitment creates an environment built for professional growth. Though we maintain a local, personalized feel, joining us means you have access to broader programs designed to help all teammates achieve their career goals, whether you are pursuing credentialing as an LVT or moving toward a leadership role within the organization. We are focused on helping you succeed professionally. We focus intently on comprehensive veterinary services, including animal rescue initiatives and emergency medical topics, ensuring we handle the full spectrum of complex cases. We understand the urgency needed when a pet is not feeling well, providing both diagnosis and crucial emotional support. To streamline client communication and improve workflow efficiency, we utilize modern digital tools like PetPage by AllyDVM, allowing for seamless communication, appointment requests, and prescription refills, even outside of our regular office hours (M-F 7:30 AM – 6:00 PM, Saturday 8:00 AM – 1:00 PM). You will be fully supported by a dedicated team that prioritizes delivering pro-active healthcare. Richmond, VA, known as River City, is a dynamic community offering rich history combined with modern vibrancy. Located conveniently on West Broad Street, our facility places you in the heart of a city renowned for its arts, diverse food scene, and extensive park systems bordering the James River. This location provides you with the perfect backdrop for a balanced life, allowing you to easily connect with the community you serve and enjoy ample opportunities for recreation and relaxation outside of the practice.
Your Impact as a Receptionist
- Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
- Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
- Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
- Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.
What You'll Bring to the Team
- A passion for providing excellent customer service and a genuine love for animals.
- Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
- Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
- A collaborative, team-first mindset and the ability to work both independently and with direction.
- Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
How You're Supported
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.
Competitive Compensation
A competitive hourly rate based on your experience, plus a comprehensive benefits package.
Total Wellbeing
Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).
Financial Health
Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.
Commitment to Growth
For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.
The Power of a Network
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.
Valuable Perks
Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.
About Mission Pet Health
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.
Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.
EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
