Strategic Support Manager

Empower Rental Group is hiring a Strategic Support Manager in Atlanta!

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently.  We now have over 36 locations, and we are adding a Strategic Support Manager to our team in Atlanta!

Company Benefits:

• 401(k) with Company match
• Weekly Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer-paid life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid STD Disability Benefit
• Voluntary lie, Accident, and LTD Disability benefit options
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Retirement plan
• Employee Sharing Program

The Strategic Support Manager serves as a critical link between ERG’s sales strategy, vendor partnerships, and strategically important customer accounts. This role is responsible for driving sales excellence, managing key relationships, and serving as a primary point of contact for high-value customers to ensure exceptional service, alignment, and growth.  This individual will leverage strong business acumen, relationship management skills, and strategic vision to anticipate needs, influence outcomes, and deliver value across both internal stakeholders and external partners.

Responsibilities include, but are not limited to:

• Strategic Account Management: Serve as the primary point of contact for customers.
• Build, maintain, and grow strong relationships by understanding customer needs and proactively delivering solutions.
• Prepare and deliver business reviews to customer decision-makers and senior sales leadership.
• Monitor and prospect large-scale projects involving strategic account customers and route opportunities to branch sales teams.
• Prospect and qualify new strategic accounts from existing branch relationships, dormant accounts, non-customers, and competitor accounts.

Vendor & Contract Management

• Develop, manage, and strengthen vendor relationships and contracts to support business objectives.
• Act as the internal single point of contact, ensuring a “One Face” approach to supplier engagement.
• Collaborate with leadership on vendor selection
   

Collaboration & Revenue Enablement

• Partner closely with Outside Sales Representatives and National Account Managers to drive both national and branch-level revenue growth.
• Support cross-functional teams by aligning procurement strategies with sales and operational goals.
• Utilize Salesforce.com and other CRM tools to track activity, increase productivity, and drive account performance.
• Communicate clearly and collaborate organization-wide to ensure transparency and alignment.

Data, Quality & Continuous Improvement

• Analyze spend data, category usage, and performance trends to inform strategic decisions.
• Assess product quality and effectiveness to ensure alignment with operational needs.
• Develop and implement procurement standards, processes, and best practices.
• Act with urgency to resolve issues and continuously improve outcomes.

Job Requirements

• Highly motivated sales professional who can operate within the guidelines assigned.
• High energy with a customer service attitude is a must.
• Exceptional communication, presentation, and persuasion skills and positive professional attitude.
• Proficient level of computer skills, including MS Word, PowerPoint, Excel, and Outlook.
• Ability to manage various tasks simultaneously.
• Excellent time management skills.
• Able to work in a fast-paced, entrepreneurial environment.
• Exceptional verbal and written communication skills.
• Possess decision-making, problem-resolution, and creative thinking skills.
• Able to multitask activities with shifting priorities.

Empower Rental Group is an Equal Opportunity Employer