Golf Operations Coordinator

Empower Rental Group is hiring a Golf Operations Coordinator at the Support Center!

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently.  We now have over 36 locations, and we are adding a Golf Operations Coordinator to our Support Center team!

Company Benefits:

• 401(k) with Company match
• Weekly Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer-paid life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid STD Disability Benefit
• Voluntary life, Accident, and LTD Disability benefit options
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral program
• Retirement plan
• Employee Sharing Program

Summary

The Golf Operations Coordinator serves as the primary operational support resource for the Director of Golf and is responsible for coordinating the day-to-day activities that support the Golf Division. This role acts as the central point of communication between customers, branches, fleet, service, logistics, and sales to ensure a seamless customer experience from quotes through equipment return. 

The Golf Operations Coordinator will manage customer quotations, reservations, contracts, equipment logistics, service coordination, fleet reporting, warranty administration, and operational follow-up while helping maximize fleet utilization and customer satisfaction.

Success in this role requires exceptional organizational skills, strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities include, but are not limited to:

• Respond to inbound leads and guide customers through the ERG Way or rental.
• Expand our existing customer base by fostering relationships with current customers.
• Achieve operational and revenue goals set by leadership; closely monitor reports and maximize fleet utilization as it pertains to financial performance and customer satisfaction.
• Maintain and grow relationships to ensure that our customers receive a “best-in-business” sales, service, and support experience. 
• Keep Director of Golf informed regarding areas of concern or opportunity such as major projects, customers, equipment logistics, warranty issues, inventory or quotes, and operational effectiveness.  
• Coordinate and manage the customer experience workflow from beginning to end and enhance operational efficiency. 
• Partner closely with sales, branches, service, and customers to ensure seamless end-to-end execution from the quotes through the equipment return.
• Ensure customer education by sharing the latest and greatest ERG has to offer. 
• Promptly respond to and resolve customer inquiries, requisitions, complaints, and general communications. 
• Develop new sales techniques and strategies to increase market share. 

Job Requirements:

• Basic understanding of equipment, types, availability, and rental process.
• Highly motivated operational professional that can operate within the guidelines assigned.
• High energy with a strong understanding of the revenue stream is a must.
• Exceptional communication, presentation and persuasion skills and positive professional attitude.
• Detail orientation and accuracy is a must.
• Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
• Ability to manage various tasks simultaneously.
• Excellent time management skills.
• Exceptional verbal and written communication skills.
• Possess decision-making, problem resolution and creative thinking skills.
• Able to multi-task activities with shifting priorities.
• Maintains a safe work environment.
  • Performs job functions safely at all times.
  • Participates in all safety meetings.
  • Communicates all concerns or violations to the appropriate manager(s) immediately.
  • Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc. 
  • Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.).
  • Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
• Demonstrates behaviors always aligned with the Company’s Core Values.
• Continuous Improvement
  • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
• Perform other related duties as assigned.

Empower Rental Group is an Equal Opportunity Employer