What are the responsibilities and job description for the Operations Supervisor (35 hours) position at River City Bank?
Description
The Operations Supervisor coordinates the daily activities of the branch service staff, ensuring that bank customers are provided with professional service and accurate transaction processing. Possesses comprehensive knowledge of banking regulations, policies and procedures, and Bank products and services, and performs all job functions of a Customer Service Representative including transaction processing and new account opening. Responsible for the branch in the absence of the Banking Center Manager.
Essential Functions
1. Operations Management
- Under the direction of the Banking Center Manager, acts as a lead and provides supervision to the Customer Service Representatives.
- Provides functional guidance and coordinates daily work activities of branch staff; ensures that all security, audit, and customer service standards are met or exceeded.
- Approves customer transactions in accordance with established authority levels/limits.
- Oversees daily balancing by Customer Service Representatives; ensures completion by end of each business day.
- Completes and/or assists in the completion of cash counts and the monitoring of the branch daily over/short report.
- Performs operational certifications and verification as assigned.
- Accepts and processes deposits, loan payments, cashes checks and processes other transactions according to established procedures.
- Opens new accounts accurately following established procedures and obtains supporting documentation as required.
2. Staff Development and Performance Management
- Provides ongoing on-the-job training to employees on various branch, bank and Customer Service Representative functions and procedures.
- Motivates and coaches staff on all aspects of customer service and operations.
- Supervises branch staff and audits their activity on a regular basis. Reviews signature cards, CTRs, and other work product of the branch sales and operational staff, makes necessary corrections, and provides feedback/coaching/training to improve performance.
- Assists Banking Center Manager in completing quarterly and annual performance appraisal documents.
3. Customer Relationship Management
- Oversees provision of exceptional customer service and effectively resolves escalated customer problems, issues and requests.
- Develops and maintains productive working relationships with customers that allow Net Promoter Score to be achieved.
4. Product Knowledge
- Maintains comprehensive knowledge of all deposit, loan, and mortgage products.
- Keeps customers informed of Bank services and policies.
Requirements
- High School diploma or general education degree (GED); some college coursework preferred.
- Three years of applicable banking teller and operations experience; including some supervisory and leadership experience.
- Knowledge of bank operations, new accounts, and business entities.
Additional Comments:
River City Bank is an Affirmative Action and Equal Opportunity Employer with a commitment to diversity. Individuals seeking employment at River City Bank are considered without regards to ancestry, age, color, physical or mental disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, race, religion, sex, sexual orientation, protected veteran/military status or any other consideration made unlawful by federal, state or local laws.
Note: River City Bank does not sponsor applicants for work visas.
For CA residents please read the Notice at Collection - California before applying.
Salary : $24 - $27