What are the responsibilities and job description for the Medical Receptionist position at River Cities Interventional Pain Specialists?
Job description
Summary
Medical receptionist needed for fast pasted Pain Management clinic!
Schedule:
- Day shift
- Mon- Thur
- 7:00am - 5:00pm
RESPONSIBILITIES
- Answer live incoming calls from patients wishing to schedule or reschedule an appointment; takes accurate messages and distributes tasks accordingly
- Screens patient accounts prior to scheduling to ensure outstanding balances and collection balances are addressed with patients according to Financial Policy
- Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
- Assist with sorting and tasking as appropriate the incoming faxes through practice management system
- Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
- Copies insurance cards and other pertinent documents essential to complete the registration process
- Collects patient copay, co-insurance or deductibles as patient insurance policy requires
- Accurately enters patient demographic and insurance information into the practice management system
- Explains practice requirements/regulations and answers patient questions articulately and courteously; speaking both informatively and sensitively. Refers misguided questions to the proper party or area in the practice as necessary
- Schedules return to clinic appointments and procedures, providing adequate time, checks privileges, looks for conflicts of time
- Identifying and resolving minor patient billing complaints
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Contributes to team effort by accomplishing related results as needed
- Is friendly, courteous, and helpful to all patients and visitors
- Works collaboratively with all other departments to ensure a positive patient experience
- Other duties, as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to cope with a busy, challenging office environment
- Ability to communicate calmly and compassionately
- Knowledge of customer service principles and techniques
- Knowledge of common office computer programs; Word, Excel, Internet
- Ability to multitask effectively; apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Must be flexible, organized and be able to manage a demanding workload with accuracy
EDUCATION/EXPERIENCE REQUIRED
- Minimum High School Diploma or equivalent
- Experience working with the public; ability to demonstrate strong communication and customer service skills
- Minimum 1 years recent medical office reception experience required
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience in eClinical Works (eCW)?
- Do you have at least 1 year experience working with your primary role as a Medical Receptionist? (must be within the last 3 years)
- Please explain employment gaps greater than a year and/or employment less than 6 months.
Experience:
- Medical receptionist: 1 year (Required)
- EHR systems: 1 year (Required)
Work Location: In person
Salary : $16 - $19