What are the responsibilities and job description for the Restaurant Host (PT) position at River Bend Casino & Hotel?
The Restaurant Host is responsible for providing professional and courteous greeting when guests arrive and leave Twin Bridges Restaurant.
Schedule is every Tuesday, Friday, and Saturday evening. Some availability to pick up extra hours based on the business needs.
Key Responsibilities:
1. Greets the customers, escorts to dinning table according to rotation procedures, distributes menus, explains specials etc. and maintains a wait list if necessary.
2. Professionally answers phone, makes reservations, returns phone messages, and answers questions about venues and promotions.
3. Assists food servers and bussers with any necessary tasks when busy, including clearing tables and running food.
4. Handles unexpected situations with guests professionally and courteously, finding solutions that ensure customer satisfaction with minimal financial impact on F&B operation.
5. Teams with Kitchen Staff, EVS, Casino Host and Marketing.
6. Communicates effectively with all Casino coworkers, management and guests.
7. Performs additional duties and responsibilities as assigned.
Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members to be available for evenings, weekends, holidays, and special events. A typical workweek and normal work schedule may vary based on business needs and may include scheduled shifts.
Education/Experience/Qualifications:
High School diploma or GED and one (1) year of previous food serving or hosting experience is required.
Must have the ability to obtain and maintain a Wyandotte Nation Gaming License.
1. Solid understanding of restaurant and catering operations.
2. Thorough knowledge and understanding of Oklahoma ABLE Liquor regulations.
3. Must be reliable, punctual and cooperative with co-workers and managers.
4. Maintain a professional and even tempered demeanor in a high stress environment.
5. Ability to work in areas containing high noise levels and second hand smoke.
6. Ability to read, write and understand the English language.
Pay: $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
Work Location: In person
Salary : $13