Financial Associate

RB&T Mission Statement:  
As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.

Position Summary:  
While the primary role of the Financial Associate is to accurately complete customer transactions received by either night deposit, phone or in-person, the Financial Associate is also responsible for upholding the outstanding reputation and culture of the bank by providing unmatched hospitality and customer support.

Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The essential functions include, but are not limited to the following:
-    Must be able to efficiently identify all of the customer’s needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
-    Answer incoming calls, whether externally or internally; 
-    Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office 
-    Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks
-    Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures.
-    Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency.
-    Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy
-    Balance cash drawer periodically throughout the day and/or at least daily
-    Miscellaneous projects and other duties as requested by Management

Skills, Abilities & Expectations:
-    Be familiar with and follow policy and procedures, and support Management’s decisions and goals in a positive, professional manner.
-    Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
-    Ability to apply general accounting knowledge processes (debits, credits, balancing)
-    Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
-    Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
-    Detail oriented and organized
-    Excellent interpersonal and communication skills
-    Integrity, discretion, and respect for confidential information are absolutely essential
-    Willingness to adapt to change
-    Work within a variety of different software and web applications 
-    Able to prioritize duties and effectively manage time
-    Analytical and problem-solving skills
-    Attend work on a regular basis, on time, and withstand varying degrees of stress
-    Excellent interpersonal and communication skills
-    Maintaining a professional, business-like appearance and demeanor
-    Proficiency in Microsoft Office products to include:  Word, Excel, and Outlook