What are the responsibilities and job description for the Legal Front Office Clerk (English/Spanish) position at Rivas & Associates PLLC?
About Rivas & Associates
Rivas & Associates is more than a law firm. We are a mission-driven team committed to making a real difference in people’s lives. Our focus is on delivering top-tier legal services with compassion, clarity, and respect. As we continue to grow, we are looking for passionate professionals who want to be part of something bigger - a collaborative, fast paced environment where your work has purpose and your ideas matter. Join us in helping clients navigate life changing legal moments with confidence and care.
Job Overview:
The Front Desk Clerk is responsible for ensuring smooth communication flow and providing a welcoming first impression of our firm.
Responsibilities/Duties:
Mail Management:
- Retrieve mail from the PO Box daily to ensure timely internal and external mail distribution.
- Efficiently open, sort, and scan incoming mail, facilitating accurate and secure delivery.
- Log the receipt of all mail with timestamps, maintaining accurate records for tracking purposes.
- Directly distribute processed mail to designated staff members within the firm, fostering efficient communication.
- Effectively manage outgoing mail by transporting it to the appropriate postal service, FedEx, or other designated carrier as required.
Client Services:
- Provide a warm and professional welcome to walk-in clients, addressing their inquiries and directing them as needed.
- Process client payments efficiently using a designated system.
- Scan client documents using appropriate equipment, ensuring their secure storage and efficient retrieval. Return scanned documents to clients promptly.
- Communicate client arrivals to appropriate staff members via phone or internal messaging system, facilitating prompt client service.
Requirements:
- Education: High school diploma or GED (minimum requirement)
- Language Skills: Bilingual in English and Spanish
- Experience: At least 6 months of customer service experience
- Technical Skills: Proficiency in using Microsoft Suite is a plus
Note to Recruiters and Third-Party Agencies: We truly appreciate your interest and the work you do to support talent acquisition. However, at this time, we are not engaging with external recruiters or third-party agencies for this role. Thank you for respecting our process.
Background Check Requirement: A background check is required for this position.
Candidates must have legal authorization to work in the United States. Employment eligibility will be verified through E-Verify.
Equal Opportunity Employer Statement: Rivas & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
