What are the responsibilities and job description for the AR and Collections Lead position at Ritz Safety?
AR and Collections Lead
Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries, worldwide. With seventeen nationwide locations, we are looking to add an AR and Collections Lead to our Accounting Department. This full-time position will be based out of our Corporate Headquarters in Dayton, Ohio, and report directly to the Accounting Manager.
The AR and Collections Lead will be responsible for overseeing the day-to-day operations of the accounts receivable and collections function, supervising and mentoring AR and Collection Specialists, and ensuring timely cash application, credit review, and collections activity. This role serves as the primary point of escalation for complex account issues, drives process improvements, and collaborates cross-functionally with Sales, Customer Service, and senior Accounting leadership.
Primary Responsibilities:
- Lead, supervise, and develop a team of AR and Collection Specialists, providing coaching, training, and performance feedback.
- Oversee daily cash application of credit card, EFT, and check payments, ensuring accuracy and timeliness.
- Monitor and manage the AR aging report; identify delinquent accounts and direct collection strategy and escalation.
- Serve as the primary escalation point for complex customer disputes, unauthorized deductions, and unresolved short pays.
- Review and approve credit decisions for new and existing customers, including credit limit adjustments, in coordination with the Accounting Manager.
- Ensure accurate maintenance and updating of customer account information across the team.
- Coordinate with Sales and Customer Service to resolve customer inquiries, complaints, and account discrepancies in a timely manner.
- Oversee the referral of delinquent accounts to the Controller for placement with a collection agency; maintain related records.
- Manage the filing and documentation of bankruptcy court proof of claims.
- Develop and implement process improvements to increase efficiency and reduce DSO (Days Sales Outstanding).
- Prepare and present AR reporting and metrics to the Accounting Manager and senior leadership.
- Ensure team compliance with company policies, credit policies, and internal controls.
Required Experience and Skills:
- 3 years of Credit and Collections experience, with at least 1-2 years in a lead or supervisory capacity.
- Prior Accounting or AR management experience required.
- Proficiency in Microsoft Excel and working knowledge of common accounting/ERP systems.
- Strong interpersonal and leadership skills with the ability to motivate and develop team members.
- Excellent communication, problem-solving, and organizational skills.
- Detail-oriented with the ability to manage competing priorities and meet deadlines.
- Strong verbal and written communication skills.
- Data entry accuracy and solid general math skills.
- Ability to work independently, exercise sound judgment, and escalate appropriately.
- Collaborative approach with the ability to build effective relationships across departments.
Background check and drug screen required.
Pay: From $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,000