What are the responsibilities and job description for the Application Support Technician position at Ritz Safety?
Who We Are
Ritz Safety strives to deliver value every day to our customers, offering high-quality safety products, facility safety solutions and a wide array of value-added services. Ritz Safety is dedicated to providing convenient and cost-effective safety products and solutions to all people and industries worldwide. With twenty locations across the U.S. the mission remains the same; help ensure the safety of your workforce and workplace and to assist you with our value-added services.
The Position
We are seeking an Application Support Technician to provide day-to-day support for our ERP and CRM systems. This role serves as a critical link between end users, IT, and vendor support teams—ensuring our business applications run efficiently and reliably. You’ll handle application support tickets, troubleshoot integration issues, set up and maintain user accounts, and make light configuration or screen modifications to improve usability. This position is ideal for someone with IT support experience who enjoys learning complex systems and solving real-world business problems. You’ll be part of a collaborative IT team dedicated to improving how our company operates through better technology. This role offers hands-on experience with real business systems, opportunities for professional growth, and the chance to help modernize and connect critical business applications.
Key Responsibilities
- Provide daily support for ERP and CRM users, including troubleshooting issues and resolving application errors.
- Manage and respond to application-related support tickets through the helpdesk system.
- Act as a liaison between end users, IT, and vendor support to ensure timely issue resolution.
- Perform user setup, role assignments, and access management within supported applications.
- Modify screens or forms to improve workflows and user experience.
- Monitor and resolve integration failures between systems (e.g., ERP, CRM, and web platforms).
- Document procedures, common issues, and solutions to build internal knowledge resources.
Required Skills & Experience
- Experience in IT Support, Application Support, or a similar technical role.
- Strong analytical and problem-solving abilities.
- Ability to learn new software systems and business processes at a deep technical level.
- Familiarity with ERP and/or CRM systems (Epicor, Salesforce, Microsoft Dynamics, etc.).
- Understanding of data formats such as CSV, XML, and JSON.
- Excellent communication skills for interacting with both technical and non-technical users.
Preferred Qualifications
- Working knowledge of SQL for data validation and troubleshooting.
- Experience with API integrations or system interfaces.
- Exposure to business process mapping or workflow automation tools.
- Ability to document and communicate technical findings clearly and effectively.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $65,000