What are the responsibilities and job description for the General Manager position at Ritual House?
About the Role:Join Ritual House as a General Manager in the heart of Pittsburgh, PA! This is an exciting opportunity to lead a dynamic team, drive operational excellence, and create memorable experiences for our customers.Responsibilities:Oversee daily operations to ensure smooth and efficient service delivery.Lead, mentor, and develop a diverse team of staff members.Ensure compliance with health and safety regulations and company policies.Foster a positive work environment that promotes teamwork and collaboration.Analyze performance metrics and drive continuous improvement initiatives.Engage with customers to gather feedback and enhance their experience.Requirements:Proven experience in a management role within the hospitality or service industry.Strong leadership skills with the ability to motivate and inspire a team.Excellent communication and interpersonal skills.Solid understanding of financial management and budgeting.Ability to thrive in a fast-paced, high-pressure environment.Knowledge of industry trends and best practices.Flexibility to work evenings, weekends, and holidays as needed.Passion for delivering exceptional customer service and experiences.About Us:Ritual House has been a staple in the Pittsburgh community for over 5 years, known for our unique offerings and commitment to quality. Our customers love the inviting atmosphere and exceptional service, while our employees thrive in a supportive and creative work environment.