Network Analyst

At Rightfiber, we're bringing the power of fiber technology to the communities we serve while creating meaningful opportunities for our employees to learn, grow, and make an impact. Join a team that's committed to innovation, exceptional service, and building stronger connections for customers, communities, and each other.

Rightfiber is seeking a Network Analyst to join our Rightfiber team. The Network Analyst is a member of the Rightfiber Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment.

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• Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment;
• Documents and reports all network incidents and outages according to policy;
• Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues;
• Provides escalation support to Enterprise Technical Assistance Center (TAC) staff;
• Activates voice and data services across copper, fiber and Ethernet platforms;
• Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;
• Participates in a 24x7x365 (3) shift rotation.

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Required Qualifications:

• Knowledge of telecommunications products and services;
• 1.5 years of relevant network experience;
• Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;
• Demonstrated understanding of the OSI layer;
• Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark.

Preferred Qualifications:

• Bachelor’s Degree in Engineering, Computer Science, or a similar technical field;
• Cisco CCNA, Nokia NRS, CompTIA, or similar certifications.

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We believe our people are the foundation of our success. That's why we're committed to providing an environment where employees can build rewarding careers while making a meaningful impact.

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• Competitive pay and comprehensive benefits
• Professional development and career growth opportunities
• A collaborative, supportive team environment
• Meaningful work that impacts customers and communities
• A culture built on accountability, innovation, service, and respect
• Opportunities to work with talented colleagues across a growing organization

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Apply today and become part of a team that's connecting communities, creating opportunities, and shaping the future.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!