What are the responsibilities and job description for the Sales Support Training Lead position at Ritchie Bros.?
About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Job Description
The Lead drives team effectiveness and operational excellence. This role designs and implements streamlined onboarding and training programs, ensuring best practices and coaching consistently deliver a high-quality seller experience. The Lead engages in cross-departmental troubleshooting, leverages project management skills, and demonstrates flexibility and adaptability to meet evolving business needs. Through ongoing evaluation and refinement of processes, the Lead fosters continuous improvement and efficiency across the Sales Support function.
Responsibilities
Qualifications
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Job Description
The Lead drives team effectiveness and operational excellence. This role designs and implements streamlined onboarding and training programs, ensuring best practices and coaching consistently deliver a high-quality seller experience. The Lead engages in cross-departmental troubleshooting, leverages project management skills, and demonstrates flexibility and adaptability to meet evolving business needs. Through ongoing evaluation and refinement of processes, the Lead fosters continuous improvement and efficiency across the Sales Support function.
Responsibilities
- Develop and implement onboarding, training and best practices for Sales Support Roles, ensuring continuous development, effective integration, and a consistently high-quality seller experience.
- Coach and mentor Sales Support team members to drive professional growth, elevate customer service standards, and foster a culture of excellence.
- Engage stakeholders to resolve complex issues by applying effective project management practices, ensuring clear, professional communication and delivering timely, practical solutions.
- Collaborate with sales teams and customers to proactively identify and mitigate risks, supporting leadership objectives and business continuity.
Qualifications
- Bachelor's degree or equivalent demonstrated work experience
- 3 or more years of relevant work experience
- Training and development for adult learners
- Executive level customer service experience
- Project Management
- Flexibility and adaptability
- Sales Effectiveness
- Advanced level of understanding of MS office and Adobe products.
- Understanding of adult learning theories and best practices for delivery and retention of information.
- Ability to travel up to 15% of the time.