What are the responsibilities and job description for the Customer Service Representative position at Ritchie Bros.?
Job Description
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Responsibilities
Qualifications
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Responsibilities
- Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
- Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
- Responsible for processing payments from successful bidders
- Provide customers with information about auxiliary services
- Ensure that superior customer service is always delivered to all customers
- Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
- Perform other duties as assigned
Qualifications
- Previous work experience where you worked in-person with customers
- Experience using computers, and able to learn to use new technology and software
- Excellent keyboarding skills for data entry
- A commitment to providing fantastic customer service
- Able to work well and maintain a positive attitude in high-pressure situations
- A friendly, outgoing, patient personality
- You thrive working as part of team, pitching in wherever you’re needed