What are the responsibilities and job description for the Ambassador - Front Desk Services position at RIT Inn and Conference Center?
Why should you work for Gunther & Associates, LLC?
- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking
SUMMARY
The Ambassador is a primary contact at 175 Jefferson. The Ambassador is responsible for providing all visitors with friendly, enthusiastic, and knowledgeable service.
SPECIFIC RESPONSIBILITIES
- Serves visitors by greeting, welcoming and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Maintains security and telecommunications system.
- Maintains security by following procedures and monitoring visitor log.
- Makes room keys for student(s) upon arrival
- Act as the PIC and become knowledgeable of the PIC manual and emergency procedures.
- Keeps a safe and clean reception area by complying with procedures, rules and regulations.
- Supports continuity among work team by documenting and communications actions, irregularities and continuing needs.
- Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
- Answer phone calls and answer all questions appropriately.
- Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
- Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
- Comply with all department, hotel, and company policies and procedures.
- Assist with day to day training of all new associates as directed by supervisor/manager on duty.
- Perform any task not outlined above that the associate has the ability to perform.
Customer service experience preferred. Open Availability 7am-11pm required. Weekend availability required.
Pay detail: $15.50 - $16.00 per hour.
Salary : $15 - $16