What are the responsibilities and job description for the Customer Contact Center Assistant II position at Risk Solutions?
Job Description
This position is a part of our Consumer Center which responds to inquiries from consumers requesting information. We
provide public records to companies to help mitigate risk. Inquiries may come from internal support queues, inbound
phone, email, and fax and/or written correspondence. The objective is to minimize risk of litigation being filed against
LexisNexis Risk Solutions.
Accountabilities:
- Reviews claims and analyzes if disputes should be handled internally or sent externally to Fair Information Practice
(FIP), Credit Bureau, or internal colleagues.
- Utilizes databases (MBSI, DOST, Bugzilla) to enter disputes and Personal Identifiable Information (PII) and
ensures timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA.
- Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into
the appropriate database/support tool.
- Searches consumer profile and initiates disputes based on details found on consumers reports.
- Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers.
- Follows strict guidelines and SOP regarding various disputes.
- Provide technical support and/ or training to data providers who utilize the Data Quality Center.
Qualifications:
- High School Diploma required. College Degree preferred
- 2 Years' experience required
- Analytical thinking and decision making on questions pertaining to consumer information including Personal
identifiable Information (PII), Sensitive Personal Identifiable Information (SPII) and Fair Credit Reporting Act (FCRA)
regulations.
- Attention to detail is a must.
- Ability to multitask
- Positive attitude and ability to work quickly in a fast paced environment.
- Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and
Microsoft Excel.
- Proficient oral and written communication skills.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
Applicant Request Support Form
or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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