What are the responsibilities and job description for the Customer Contact Center Assistant II position at Risk Solutions?
Job Description
This position is a part of our Consumer Center which responds to inquiries from consumers requesting information. We provide public records to companies to help mitigate risk. Inquiries may come from internal support queues, inbound phone, email, and fax and/or written correspondence. The objective is to minimize risk of litigation being filed against LexisNexis Risk Solutions.
Accountabilities:
- Reviews claims and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal colleagues.
- Utilizes databases (MBSI, DOST, Bugzilla) to enter disputes and Personal Identifiable Information (PII) and ensures timely completion of disputes meeting or exceeding the SLA set forth by FTC/FCRA.
- Transcribes consumer data from electronic and paper requests as well as inbound phone calls from customers into the appropriate database/support tool.
- Searches consumer profile and initiates disputes based on details found on consumers reports.
- Reviews reports for accuracy and correct disclosure making final decision on which reports are sent to consumers.
- Follows strict guidelines and SOP regarding various disputes.
- Provide technical support and/ or training to data providers who utilize the Data Quality Center.
Qualifications:
- High School Diploma required. College Degree preferred
- 2 Years' experience required
- Analytical thinking and decision making on questions pertaining to consumer information including Personal identifiable Information (PII), Sensitive Personal Identifiable Information (SPII) and Fair Credit Reporting Act (FCRA) regulations.
- Attention to detail is a must.
- Ability to multitask
- Positive attitude and ability to work quickly in a fast paced environment.
- Proficient knowledge of computer-based software such as Windows, Internet Explorer and Microsoft Office and Microsoft Excel.
- Proficient oral and written communication skills.
U.S. National Base Pay Range: $29,700 - $49,600. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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.Salary : $29,700 - $49,600