What are the responsibilities and job description for the Home+ Community Case Manager position at Rising Ground?
Paths to Healing
Department
Paths to Healing
Reports To
Home Supervisor
Location:
Manhattan/Harlem and Queens, NY
Salary Range
$65,000–$68,000
Employment Type
Full-Time
About Us
Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.
Role Overview
As the Home Community Case Manager, you will provide trauma-informed, survivor-centered case management to survivors of domestic and gender-based violence while building community partnerships and expanding access to resources. You will maintain an assigned caseload and provide individualized advocacy and support that promote housing stability, economic empowerment, safety, and well-being.
Through outreach, presentations, networking, and collaboration with community organizations and service providers, you will strengthen referral pathways and awareness of Home services, particularly in communities facing systemic barriers to care. This role calls for compassionate advocacy, a commitment to social justice and anti-oppressive, healing-centered engagement, and the ability to work independently in the community and collaboratively with the Home team.
This position is based in both Manhattan/Harlem and Queens, with work at Rising Ground’s Harlem and Queens hubs, the Manhattan and Queens Family Justice Centers, and community locations in both boroughs.
Key Responsibilities
Required Qualifications
Required
This is a full-time, non-exempt position, Monday through Friday, at the assigned location. Work hours are 9 a.m.–5 p.m. or 10 a.m.–6 p.m.
Benefits & Compensation
It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment
- Manhattan/Harlem and Queens, NY
- Full-Time
Department
Paths to Healing
Reports To
Home Supervisor
Location:
Manhattan/Harlem and Queens, NY
Salary Range
$65,000–$68,000
Employment Type
Full-Time
About Us
Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.
Role Overview
As the Home Community Case Manager, you will provide trauma-informed, survivor-centered case management to survivors of domestic and gender-based violence while building community partnerships and expanding access to resources. You will maintain an assigned caseload and provide individualized advocacy and support that promote housing stability, economic empowerment, safety, and well-being.
Through outreach, presentations, networking, and collaboration with community organizations and service providers, you will strengthen referral pathways and awareness of Home services, particularly in communities facing systemic barriers to care. This role calls for compassionate advocacy, a commitment to social justice and anti-oppressive, healing-centered engagement, and the ability to work independently in the community and collaboratively with the Home team.
This position is based in both Manhattan/Harlem and Queens, with work at Rising Ground’s Harlem and Queens hubs, the Manhattan and Queens Family Justice Centers, and community locations in both boroughs.
Key Responsibilities
- Provide trauma-informed, survivor-centered case management to an assigned caseload, including intake assessments, individualized service and safety planning, advocacy, and ongoing support.
- Help survivors navigate housing challenges and access public benefits, financial assistance, flexible funding, legal services, and resources that support safety and economic empowerment.
- Develop and implement outreach activities that increase awareness of Home services, expand the program’s reach, and connect with underserved communities.
- Conduct outreach visits and deliver presentations to community organizations, social service agencies, healthcare providers, schools, faith-based groups, and other stakeholders on Home services, eligibility, referrals, and survivor supports.
- Research and connect with resources for housing, food security, employment, education, childcare, transportation, healthcare, legal assistance, and emergency financial support.
- Build relationships with community partners, government agencies, grassroots organizations, and service providers; coordinate communication and referrals to reduce barriers, address service gaps, and improve access to care.
- Identify opportunities to secure community resources, donated goods, emergency assistance, and other services that meet survivors’ immediate and ongoing needs.
- Represent Home at community meetings, resource fairs, networking events, coalitions, and collaborative initiatives to promote services and strengthen partnerships.
- Maintain an updated community resource directory with services, eligibility criteria, referral procedures, and contact details, and share relevant resources with the Home team.
- Collaborate with the Home Supervisor, Case Managers, and other Rising Ground programs to identify outreach priorities, emerging community needs, and opportunities to improve survivor access.
- Maintain accurate, timely, confidential records of case management, outreach, presentations, partnerships, referrals, and identified resources in accordance with agency policies and program requirements.
- Participate in supervision, team meetings, case conferences, professional development, and quality improvement efforts that strengthen community engagement, accessibility, and survivor-centered services.
Required Qualifications
Required
- High school diploma or equivalent.
- At least two years of experience providing case management, advocacy, or direct services to survivors of trauma, violence, or systemic oppression.
- Deep understanding of the intersections of domestic and gender-based violence, housing instability, economic justice, and systemic oppression.
- Experience working with diverse populations, including BIPOC, LGBTQ , immigrant, and justice-involved communities.
- Strong knowledge of New York City housing systems, public benefits, emergency financial assistance programs, and legal advocacy resources.
- Commitment to anti-oppressive, harm reduction, and restorative justice approaches.
- Ability to work independently and collaboratively within a team and across disciplines.
- Excellent organizational, communication, and crisis intervention skills.
- Bachelor’s degree in social work, psychology, human services, or a related field; a master’s degree is a plus.
- Bilingual skills in Spanish, Mandarin, Haitian Creole, Arabic, or another language.
- No supervisory responsibilities.
- Rising Ground’s Harlem Hub and Queens Hub offices.
- Manhattan Family Justice Center and Queens Family Justice Center.
- In-person fieldwork and community visits in Manhattan and Queens.
This is a full-time, non-exempt position, Monday through Friday, at the assigned location. Work hours are 9 a.m.–5 p.m. or 10 a.m.–6 p.m.
Benefits & Compensation
- Competitive salary structure
- Health, dental, and vision insurance
- 401(k) with company match
- PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
- Authorization to work in the U.S.
- Ability to work in person in New York City.
- Ability to travel to other Rising Ground sites, if required.
- Ability to travel within the community and conduct visits.
It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment
Salary : $65,000 - $68,000