Case Manager Supervisor

The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive.

About the Role

The Case Manager Supervisor oversees the case managers to ensure the timely and safe reunification of the unaccompanied children in the program.

What You’ll Do

· Directly supervises case managers in the UC program

· Ensures that case managers are in compliance with all mandates as required by ORR.

· Works closely with Lead Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24.

· Provides weekly supervision to the case managers.

· Review all cases before they are submitted to ORR for release

· Facilitates team meetings and trainings

· Completes ORR reports and tracking grids on a weekly basis

Completes All Case Management Requirements for Children on Caseload:

· Case management responsibilities include all necessary tasks as required by the Federal Office of Refugee Resettlement.

· Develops and maintains contact with youth and their service providers for medical, social, educational, and other related service needs.

· Performs discharge and release functions to ensure that each youth has a safe and appropriate discharge plan.

· Ensures that children are represented at their court hearings and that information is provided to Catholic Charities of NY for their legal representation of the children.

· Documents client contacts and other case required paperwork in an accurate and timely manner in MyEvolv and in accordance with regulations.

· Ensure all ORR, OCFS, and Education mandates and requirements are consistently met.

· Complete internal audits to ensure that the case files meet the requirements of standards set by OCFS and ORR.

· Assist in facilitating training and shadowing for new case managers.

· Works collaboratively with different teams and departments within the POH division and across the organization.

· Participates and attends all required program related meetings and conferences.

· Works effectively with other professionals in the field.

· Maintains knowledge of issues affecting UC youth.

· Supports and participates in the group interaction process.

· Cover some evening and weekend hours as needed.

· Performs other duties as assigned.

Your Qualifications

· Master’s degree in the behavioral sciences, human services or social services fields preferred or bachelor’s degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience.

· Knowledge of child welfare and immigration related legislation

· Excellent verbal, written communication and organizational skills are essential

· Proficient in Microsoft Office suite

· Bilingual (English/Spanish) a must

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

Yes

Work Environment:

Office

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday 9am- 5pm or 10am-6pm (4 days in office, 1 day remote) including assigned weekend coverage during the month (remote). After hours availability for case management needs support/follow up as necessary. The office is located in Bronx, NY.

Additional Requirements:

· Authorized to work in the U.S.

· Ability to travel to other Rising Ground sites if required for meetings or trainings.

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.