Demand Planner

Rishi Tea
*POSITION DESCRIPTION
*

Department: Inventory
Reports To: Director of Inventory Management
FLSA Status: Exempt
Travel: None
Written By: Jackie Peters
Revision Date: 05/04/2022
Approved By: Emily Narancich
Approved Date: 5/6/2022
Schedule: Hybrid - 4 days onsite, 1 day remote. 8am-5pm

Summary

The Demand Planner is responsible for managing stock levels and on time replenishment
and fulfillment of orders and for balancing production with inventory and customer
requirements. This role deals with Materials Resource Planning and Management of
Capacity and informs Production of the schedule on a recurring basis. The Demand
Planner works in a dynamic production environment and acts a communication liaison
between multiple departments in overseeing the efficient and timely execution of
production orders to achieve stock availability and forecast goals.

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Rishi Tea reserves the right
to change or amend the position and essential duties due to the needs of the business.
.

• Enter, Edit & Review all Production Orders

o Replenishment to Plan
o New Items to Plan
o By Special Order or Private Label to Sales Order

• Accurately manage the data on all Production Orders

o Due Dates
o Line Codes
o Workflow Status (Firm Planned, Released, Finished)
o Bill of Materials
o Requested and current reforms reviewed prior to production

• Oversee the Master Production Plan

o Review overallocations and adjust accordingly to eliminate stock outs
o Confirm out of stocks & discontinuations and research and communicate
accordingly
o Coordinate Production Order Workflow Status, Line Codes and Due Dates
to issue a Master Schedule for Production

Rishi Tea
POSITION DESCRIPTION

o Communicate to Management regarding progress to completion,
disruptions to stock or missed due dates
o Ensure all Released Production Orders are in progress with Production or
adjusted appropriately

• Daily review and maintenance of out of stock and back in stock dates for

Production Orders and data based on Production and material availability

• Analysis of quarterly sales forecasts to Production Orders for future production

and needed raw materials

• Participate in meetings with Procurement to understand raw material delays or

out of stocks and adjust Production Order dates accordingly

• Communicate to operations leadership recommended long-term capacity

improvements as needed for growth based on forecast

• Monitor and manage Production Orders and consumption usage in Business

Central ensuring that the data is up to date and appropriate for timely
replenishment

• Ensure needed materials are available between warehouses, including

scheduling of in-house printing of labels

• Communicate BOM inaccuracies or updates needed such as Special

Instructions, Do Not Produce, omissions or temporary reforms addressed

• Comply with all food manufacturing and facility safety requirements.

• Responsible for being aware of and following all food safety protocols as required

by Rishi Tea's food safety management system, as they relate to this position

Goals of Position:

• Replenishment stocks managed to positive and proactive impact stock levels

preventing loss of sales and sales order fulfillment disruption

• Production Planning is accurate and used for scheduling, procurement, and

inventory management

• Increased productivity and efficiencies gained as a result of improved planning

activities

*Supervisory Responsibilities
*

• There are no direct Supervisory requirements, however the Production Planner will

have a leadership role of participating and leading cross functional meetings

Rishi Tea
POSITION DESCRIPTION

Sphere of Interaction

This position interacts and interfaces with the following roles and positions:

• Production Manager & Supervisors to assist with creating work schedules based

on the plan

• Director of Inventory and Buyers on material resources, item numbers and

adjustments

• Quality Assurance on NCM’s and Bill of Material updates

• Sales & Marketing and Fulfillment related to back in stock and out of stock

information

Competencies

To perform the job successfully, an individual should demonstrate the following
competencies:

• Change Management - Develops workable implementation plans; Communicates

changes effectively; Builds commitment and overcomes resistance; Prepares and
supports those affected by change; Monitors transition and evaluates results.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others

to perform well; effectively influences actions and opinions of others; Accepts
feedback from others; Gives appropriate recognition to others.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate

judgment; Supports and explains reasoning for decisions; Includes appropriate
people in decision-making process; Makes timely decisions.

• Independent Worker – Is able to work without constant instruction and

supervision; stays focused and productive.

• Analytical - Synthesizes complex or diverse information; Able to parse large

amounts of data and distinguish the pieces with a large impact; Uses intuition and
experience to complement data; Designs work flows and procedures; Employs
logic when solving problems.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and

overcomes obstacles; Measures self against standard of excellence; Takes
calculated risks to accomplish goals.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;

Plans for additional resources; Sets goals and objectives; Organizes or schedules
other people and their tasks; Develops realistic action plans.

• Cost Consciousness - Conserves organizational resources; actively works to

reduce or eliminate waste.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains

confidentiality; Listens to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly; listens and gets clarification; Responds

well to questions; attends meetings as required.

Rishi Tea
POSITION DESCRIPTION

• Written Communication - Writes clearly; Edits work for accuracy; Able to read

and interpret written information in English.

• Teamwork - Balances team and individual responsibilities; Gives and welcomes

feedback; Contributes to building a positive team spirit; Puts success of team
above own interests; Supports everyone's efforts to succeed.

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of

others; Works with integrity and ethically; Upholds organizational values.

• Organizational Support - Follows policies and procedures; Completes tasks

correctly and on time.

• Professionalism - Approaches others in a tactful manner; Reacts well under

pressure; Treats others with respect and consideration regardless of their status
or position; Accepts responsibility for own actions; Follows through on
commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve

and promote quality; Applies feedback to improve performance; Monitors own work
to ensure quality.

• Adaptability - Adapts to changes in the work environment; Manages competing

demands; Changes approach or method to best fit the situation; Able to deal with
frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work

responsibilities are covered when absent; Arrives at meetings and appointments
on time.

• Dependability - Follows instructions, responds to management direction; Takes

responsibility for own actions; Keeps commitments; works overtime when
necessary. Completes tasks on time or notifies appropriate person with an
alternate plan.

• Safety Minded – Considers safety to be a top priority; understands and always

follows safety rules; reports all safety violations, near-miss incidents and injuries;
encourages co-workers to work safely and conscientiously.

Qualifications

To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required.

Education and/or Experience

Required:

• High School Diploma

• 1 Year production order scheduling, planning experience

• At least 1 Years’ relevant experience in a multi-line manufacturing environment

• Intermediate experience and proficiency with MS Applications especially MS Excel

Rishi Tea
*POSITION DESCRIPTION
*

Preferred:

• Associates Degree

• 1 Year production Order scheduling, planning experience

• 3 Years’ relevant experience in a multi-line manufacturing environment.

• Advanced experience and proficiency with MS Applications especially MS Excel

• Experience with NAV Software

• Some experience and training in a Food Safety Certified facility

• Some experience and training in an Organic, Kosher, or other certified products

facility

• Bilingual - Spanish

Language Skills

Ability to read and interpret documents such as safety rules, work instructions, operating
and maintenance instructions, and procedure manuals which are written in English. Ability
to effectively communicate information via verbal or written mediums. Ability to speak
effectively and present information to coworkers and supervisors as needed.

Mathematical Skills

Ability to add, subtracts, multiply, and divides in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent
and apply concepts to practical situations. Ability to read and interpret figures, graphs
and plots. Ability to manage, organizes, analyze and decipher large amounts of data.

Reasoning Ability

Ability to apply common sense understanding to carry out written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations. Ability
to solve problems via a logical, analytic approach.

Computer Skills

To perform this job successfully, an individual should have intermediate PC skills and
proficiency with CRM or ERP tools, internet software, and Microsoft Office applications
including Outlook, Word and Excel. Must have the ability to operate general office
equipment including copier.

Rishi Tea
POSITION DESCRIPTION

Other Skills and Abilities

Ability to multi-task. Ability to work in a fast-paced environment. Strong time management
and organizational skills. Ability to work under dynamic schedule constraints and
consistently meet deliverable timelines.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit in front
of a computer for prolonged periods, the employee is frequently required to sit and talk or
hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. The
employee is occasionally required to climb, balance, stoop, kneel, crouch, reach with
hands and arms, walk; lift push or pull objects up to 20 pounds. Hand-eye coordination
necessary to operate computers and various pieces of office equipment. Specific vision
abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions. Employee will also be exposed to receiving areas and warehouses.
Personal Protective Equipment may be required when working in designated areas. The
noise level in the work environment is moderate.

I acknowledge that I have read and understand the above job description in its
*entirety and can execute the Essential Duties and Responsibilities.
*

_____________________________________ ______________________
Employee Signature Date

Job Type: Full-time

Salary : $47,300 - $60,000