LAN and Network Technician

Position Title & Code: Tech SME - LAN and Network Technician

Location: Washington DC 20024

Project End Date: 09/30/2026 (With Possible extension to next fiscal year)

Complete Description:

Duties and Responsibilities:

1. Kaseya Administration

• Utilize the Kaseya IT management platform for efficient endpoint monitoring.
• Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
• Monitor device health, apply updates, and address alerts generated by Kaseya.
• Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.

1. Oomnitza Integrations Administration

• Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
• Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.

1. Intune Backend Administration

• Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
• Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
• Deploy and update apps, security settings, and configurations via Intune.
• Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
• Implement secure device management practices, including encryption, remote wipe, and conditional access policies.

1. Technical Support

• Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
• Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
• Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
• Support device deployment, imaging, and configuration for new or existing users.

1. System Maintenance and Integration

• Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
• Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
• Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
• Conduct periodic health checks and updates for IT systems and infrastructure.

1. Documentation and Reporting

• Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
• Document troubleshooting steps, resolutions, and system changes for future reference.
• Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

Key Performance Indicators (KPIs):

• System Uptime: Percentage of time Kaseya, Oomnitza, and Intune systems are fully operational.
• Ticket Resolution Time: Average time to resolve support tickets related to endpoint management or IT issues.
• Asset Data Accuracy: Percentage of IT assets accurately documented in Oomnitza.
• Policy Compliance: Percentage of managed devices compliant with Intune policies.
• User Satisfaction: Feedback from users on the quality and timeliness of support provided.

Education:

Bachelor's degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Qualifications:

• Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.
• Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.

Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred

Skill Assessment: (Please include the years of experience last used and brief description on skills below, information is to be submitted along with the resume)