What are the responsibilities and job description for the Technical Services Analyst position at RiseNow?
Location: Pittsburgh, PA (Hybrid)
Employment Type: Full-Time, Entry-Level
Starting your career can be challenging when employers require specific experience for entry-level roles. The RiseTalent Program at RiseNow bridges the gap between education and professional success by providing the tools, training, and real-world experience you need to pave your way for a career in Supply Chain.
RiseTalent is an apprenticeship program designed for career launch into an exciting career in Healthcare supply chain management. This program equips you with essential skills, industry knowledge, and hands-on experience to launch a successful career in Technical Services in supply chain/procurement technology. Through an apprenticeship model, we combine structured training with mentorship and real-world applications, ensuring you develop not just technical expertise but also the confidence to thrive in a fast-paced digital environment.
The apprentice will receive structured training and mentoring to learn the configuration, maintenance, and support of eProScan, RiseNow’s proprietary scanning and data-capture platform used to streamline supply chain operations. You will work closely with senior analysts and operational staff to ensure the reliability and performance of scanning devices, software workflows, and integrated systems.
Upon training program completion, as an Analyst you will support warehouse/distribution management technology within a healthcare supply chain environment. This entry-level role is ideal for individuals with a passion for computer programming, systems troubleshooting, and warehouse-focused technology solutions.
Take the first step toward transforming your future with RiseNow and RiseTalent!
WHAT YOU WILL DO
- Shadow senior team members to learn the eProScan solution, including setup, configuration, troubleshooting, and enhancement.
- Develop foundational proficiency in scripting, basic programming logic, and data flows that support warehouse scanning devices and applications.
- Participate in hands-on training sessions to build understanding of system interfaces, device management, and workflow mapping.
- Assist with monitoring daily scanning operations, identifying issues, and escalating or resolving them under guidance.
- Support configuration and deployment of handheld devices, printers, and related hardware in warehouse environments.
- Document system behaviors, recurring issues, and improvement opportunities.
- Perform basic testing of new configurations, device updates, or workflow changes before they go into production.
- Coordinate with members of a cross-functional team from design through deployment
- Engage in additional duties as assigned by our technical services team
WHAT YOU SHOULD BRING
- Interest or foundational knowledge in computer programming, information systems, or related technical field.
- Understanding of scripting, data structures (specifically related to SQL), and/or application logic (through coursework, bootcamp, or self-study).
- Experience with an object-oriented programming language such as Java, Python, Kotlin, or C#
- Strong analytical and problem-solving abilities.
- Ability to work in a warehouse environment and support onsite technical operations.
- Excellent communication and customer-service skills.
- Willingness to learn, ask questions, and take direction in a structured training environment.
- Strong verbal and written communication with a focus on explaining in-depth issues to varied audience.
- Experience through internships or research projects in a supply chain/procurement setting is highly desirable, though not required.
- Exposure to handheld scanning devices, warehouse management systems, or supply chain processes is highly desirable, though not required.
- An understanding of XML, JSON, and APIs is highly desirable, though not required.
- Familiarity with mobile device management or technical troubleshooting.
- Willingness to work onsite at a Pittsburgh-area client’s distribution center in a hybrid capacity
- Must currently reside in Pittsburgh, PA or surrounding areas.
BENEFITS
- Competitive base salary
- Medical/dental/vision insurance coverage options and paid life insurance
- 401(k) Match & Bonus Compensation Plans
- Competitive PTO Plan
- Company Wellness Program & Wellness Stipend
- Professional development opportunities
- EAP