What are the responsibilities and job description for the Technical Support Specialist position at Rise Technical?
Service Technician (HVAC)
$75,000 - $85,000 Bonus 401(k) Benefits Package PTO Management Progression
Dover, NH – (Commutable from Somersworth, Portsmouth, Barrington, Rochester, Epping, Milton, Kingston, Farmwood, Northwood)
Are you a Service Technician looking to progress off the tools into a customer facing role, utilising your technical support expertise with continued growth into management?
On offer is the chance for the autonomy to work directly with customers, solve technical issues, and take ownership of service delivery with clear progression into team leadership.
This company are a growing, stable, and locally respected HVAC company. In this role you’ll play a key role in advising customers, troubleshooting issues, and working closely with service, sales, and technical teams to ensure installations and equipment operate reliably and efficiently.
This company continues to invest in its service function and is seeking a Technical Service Advisor to focus on customer support and service excellence. Rather than purely field work, this role blends technical expertise with customer interaction, helping the company grow its reputation as the go-to provider in the region.
On offer is a permanent, full-time position with excellent training, long-term progression, and a collaborative team environment.
The Role:
- Advise customers on issues and provide expert troubleshooting guidance
- Speak directly with contractors and end-users to resolve installation and service challenges
- Support continuous improvement in service delivery and customer satisfaction
The Person:
- Experience as a Service Engineer, HVAC Technician, or similar technical manufacturing role
- Understanding of installation, maintenance, and troubleshooting
- Strong problem-solving skills and customer-facing experience
Salary : $75,000 - $85,000