What are the responsibilities and job description for the Physical Therapy Secretary position at Rise Above Physical Therapy?
Job Summary:We are seeking a skilled and friendly Front Desk Specialist to join our team. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and smooth experience during their visits. The ideal candidate will possess strong medical terminology knowledge, experience in insurance verification, and a passion for providing exceptional customer service. Experience preferred.
Background check required.
Hours: ***Monday through Friday 8 am-4pm no exceptions.***
Key Responsibilities:
Patient Check-in and Check-out: Greet patients warmly, verify their appointments, and assist with check-in and check-out processes efficiently.
Insurance Verification: Verify patient insurance information, including coverage, co-pays, deductibles, and authorizations. Communicate insurance-related information clearly to patients.
Appointment Scheduling: Schedule patient appointments, ensuring proper coordination with therapists' availability and patient preferences. Remind patients of upcoming appointments and follow up on missed appointments.
Medical Terminology: Utilize your knowledge of medical terminology to accurately record and communicate patient information to therapists and other healthcare providers.
Billing and Payments: Collect and process patient payments, co-pays, and outstanding balances. Handle billing inquiries and assist with insurance claim submissions as needed.
Customer Service: Provide excellent customer service by addressing patient inquiries, resolving issues, and ensuring a positive experience throughout their visit.
Patient Records: Maintain accurate and confidential patient records, including electronic health records (EHR), ensuring compliance with healthcare privacy regulations (HIPAA).
Office Maintenance: Keep the front desk area organized and clean. Order office supplies as needed.
Collaboration: Collaborate with therapists and other team members to ensure smooth patient flow and efficient clinic operations.
Qualifications:
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience in a similar role, preferably in a medical or outpatient clinic setting.
- Strong knowledge of medical terminology.
- Proficiency in insurance verification processes.
- Exceptional interpersonal and customer service skills.
- Excellent communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Proficiency in using office software and electronic health record (EHR) systems.
- Friendly and positive attitude with a genuine desire to help patients.
Benefits:
- This position does not offer any benefits or paid time off. This position is for 30-40 hours per week.
How to Apply:If you are a dedicated and friendly individual with the required qualifications, we invite you to apply for the Front Desk Specialist position at Rise Above Physical Therapy . Please submit your resume and a cover letter outlining your relevant experience and explaining why you are an ideal candidate for this role. We look forward to reviewing your application.
Pay: $15.00 - $18.00 per hour
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $15 - $18