What are the responsibilities and job description for the Front Office Assistant position at Risas Dental and Braces?
Employment Status: Full-time
✓ Dental Insurance ✓ Health Insurance ✓ Life Insurance
✓ 12hr ✓ Rotating
At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members.
We are seeking a friendly and professional Bilingual Front Office Administrative Assistant to join our Risas Family. The Director of First Impressions will provide a hospitality focused experience for every patient as they enter and exit our office. We want an energetic team player, who is detail oriented, has a strong work ethic and takes ownership of his/her work. Director of First Impressions provide exceptional care for our patients while working efficiently to maintain patient flow.
Responsibilities
- Greet and check-in patients with a cheerful and professional demeanor
- Obtain patient information and insurance verification
- Monitor patient flow
- Identify, assist, and attend to patient needs
- Respond to treatment and billing questions
- Encourage positive patient reviews
- Maintain the appearance of a clean office environment
- Prepare documents for patient visits/treatment
- Sort and distribute mail; including writing letters to patients
- Maintain strict compliance with State, Federal, and other regulations, (e.g., OSHA, HIPAA, and Risas policies and practices)
- Any other duties and responsibilities as assigned
Qualifications
- Bilingual Spanish/English required
- Outgoing, upbeat, and the ability to comfortably engage patients
- A positive attitude and deep commitment to great customer service
- Excellent written and verbal communication skills
- Excellent phone rapport and aptitude for customer service with intuitive and proactive approach to serving others
- Ability to multi-task in a fast-paced environment
- Proficiency in use of Microsoft office programs
- Must have a warm friendly, outgoing personality and excellent organizational skills
- Ability to work within a team environment and lend support, as a team player, to team members as needed.
Benefits
Risas Dental and Braces offers a comprehensive benefits package including
- 12-hour shifts, 3 days a week
- Medical and vision benefits
- Free dental services
- 401(k) with employer match
- Tuition reimbursement opportunities
- And many other ancillary benefits
The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.