Project Manager, Operations

Job Title: Project Manager, Operations

Location: Irvine, CA (on-site)

Reports to: VP of Operations

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary: As RIS Rx scales rapidly, our Operations team needs a disciplined, proactive Project Manager to keep complex initiatives on track and ensure cross functional teams are focused on the highest-impact work. This Project Manager will own the end-to-end coordination of new product and program launches, serve as the primary liaison between the Operations team and the Engineering and Implementations teams, and drive the rigor—checklists, accountability mechanisms, risk assessments, and structured prioritization—that turns ambitious plans into reliable launch dates.

The ideal candidate is an exceptionally detail-oriented, proactive communicator who brings structured thinking and formal project management discipline to every engagement. They love creating order out of chaos, never let things fall through the cracks, and know how to keep diverse stakeholders aligned and accountable.

Key Responsibilities:

• Manage internal project plans for complex new product and program launches, including milestone tracking, dependency mapping, risk registers, and issue escalation.
• Develop and maintain accountability and support mechanisms that ensure all stakeholders remain informed and on track.
• Triage, structure, and prioritize engineering requests from the Operations team; maintain a clear backlog, communicate trade-offs, and advocate for the highest-ROI work.
• Coordinate prioritization of project work across the Operations team, aligning capacity to strategic goals and proactively surfacing conflicts or bottlenecks.
• Conduct risk assessments at project inception and at key milestones; develop contingency plans and escalate issues before they become blockers.
• Facilitate cross-functional meetings with clear agendas, documented decisions, and tracked action items; drive follow-through to closure.
• Build and maintain project documentation standards (runbooks, SOPs, RACI matrices) to support knowledge transfer and operational consistency.
• Serve as a thought partner to Operations, Product, Engineering, Implementation, and Sales leaders on process design, resource allocation, and delivery strategy.

Skills & Qualifications:

Education/Experience

• Bachelor’s degree; a quantitative, technical, or business-focused field is preferred.
• 7-10 years of project or program management experience, ideally in a fast-paced startup or technology environment.
• Demonstrated experience managing cross-functional projects from initiation through closure, including launches with significant operational complexity.
• Familiarity with engineering workflows (e.g., sprint planning, backlog grooming, Jira or similar tools) and the ability to translate operational needs into clearly scoped requests.
• PMP, CAPM, or equivalent project management certification is a plus.

Skills

• Exceptional attention to detail—nothing slips through the cracks on your watch.
• Proactive by nature: you identify risks and blockers early and act before they escalate. You act like an owner.
• Excellent written and verbal communication skills, with the ability to tailor messages to technical and non-technical audiences alike.
• Structured thinker who can break ambiguous problems into clear workstreams, owners, and timelines.
• Fluent in project management best practices: checklists, RACI matrices, risk registers, status reports, retrospectives, and accountability frameworks.
• Highly organized and capable of managing multiple parallel workstreams without losing momentum on any of them.
• Collaborative mindset with a track record of building trust across Operations, Engineering, and Product teams.
• Proficiency with project management tools (e.g., Asana, Jira, Monday.com) and productivity suites (Google Workspace, Microsoft 365).
• Data-driven: you define success in metrics, track performance rigorously, and make decisions backed by evidence.

What we offer:

• Free gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3 years
• 5 weeks PTO after 5 years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support
• Fully stocked snack kitchen
• Company-paid lunches