What are the responsibilities and job description for the Executive IT Support Specialist position at Ripple?
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for an enthusiastic Executive IT Support Specialist to join our team in our NYC/Miami headquarters. This position will report to the IT Services Manager.
WHAT YOU’LL DO:
- Serve as the sole IT contact and bridge between our Executive team, which includes C-level, SVP, VP, and Executive Assistants
- Provide personalized white-glove service and support for our executive team in both office and home environments
- Assist with the evaluation and deployment of new technologies to enhance executive productivity and security.
- Build and own the executive IT support process and procedures
- Accurately manage crisis escalation and triage appropriately to other support teams
- Respond to Executive technology support issues and be on-call as scheduled
- Manage hardware and software upgrades
- Provide direct feedback on issues impacting the executive team
- Will require domestic and international travel
WHAT YOU'LL BRING:
- 6 years of IT support experience in a corporate environment
- Significant experience supporting company executives and executive assistants
- Strong technical knowledge across all pillars of corporate IT, including AV, networking, security, cellular, etc.
- Strong problem solving, organization, and project management skills
- Ability to communicate effectively with the executive team
- Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous.
- Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.)
- Technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune) In a corporate environment
- Familiarity with AI productivity tools, including Claude and Gemini
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10 days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.