What are the responsibilities and job description for the Maintenance Technician position at Ripple Fiber?
Maintenance Technician | Ripple Fiber
We are seeking a dedicated Maintenance Technician to join our team in Charlotte, NC. This role involves advanced troubleshooting of optical fiber networks, including FTTH XGS-PON systems, as well as WiFi optimization.
You will be responsible for maintaining and repairing outside plant fiber optic infrastructure, spanning from Customer Premises Equipment (CPE) to Optical Line Terminals (OLT). Your work will be critical in delivering fast, reliable internet service to our customers.
About Ripple Fiber
Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.
We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.
Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.
About our culture
We are a dynamic fast-growing, fast-paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.
Responsibilities:
- Dive into maintaining and fixing OSP fiber optic systems (aerial, underground, handholes, splice enclosures) with expert guidance
- Learn to locate and repair fiber faults using cool tools like OTDR, power meters, and visual fault locators
- Perform routine inspections and preventive maintenance to keep our network running smoothly
- Splice, terminate, and test fiber optic cables
- Keep detailed records of work (splicing diagrams, OTDR traces, maintenance logs) to stay organized
- Audit fiber routes and update GIS/plant documentation to keep our systems up to date
- Diagnosing and fixing issues across XGS-PON networks (from CPE to OLT) through hands-on training
- Monitor bandwidth, spot congestion, and tackle signal issues to keep connections blazing fast
- Configuring, replacing, or reprovisioning ONT’s
- Troubleshoot WiFi issues (coverage, interference, device limits) using tools like WiFi analyzers, iPerf, and Ookla
- Learn to optimize routers, channels, and settings (2.4GHz, 5GHz, WiFi 6) to boost performance
- Solve customer speed complaints by testing throughput and finding bottlenecks (CPE, wiring, or OLT)
- Educate customers on WiFi best practices to make their internet experience awesome
Qualifications:
- 1-2 years of experience in any technical fieldwork (OSP/ISP or similar)
- Basic knowledge of fiber networks or WiFi (don’t worry, we’ll train you on XGS-PON, CPE-to-OLT, and WiFi 6/6E)
- Familiarity with tools like OTDR, fusion splicers, or bandwidth testers (or eagerness to learn them)
- Curiosity about TCP/IP, IP addressing, and tools like NetSpot, iPerf, or Ookla
Certifications (preferred but not required)
- FOA Certified Fiber Optic Technician (CFOT) or similar
- OSHA or safety certifications for OSP work
We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
Salary : $65,000