Customer Success Manager

RipDrip-DM · Remote · $4,000–$5,000/mo base performance bonuses

RipDrip-DM is an AI-powered Instagram and Facebook DM automation service built exclusively for high-ticket coaches doing $50K /month. We clone our clients' voice, respond to leads in under 3 minutes, and run their DM sales end-to-end. We're growing fast and need a Client Success Manager who actually knows this world — not someone we have to train from scratch.

What you'll own

• Managing a book of high-ticket coaching clients — onboarding, QBRs, retention, and expansion
• Auditing and optimizing ManyChat flows, DM sequences, and response logic for each client
• Monitoring dashboard KPIs and flagging performance issues before clients do
• Being the first line of communication — fast, professional, and proactive
• Identifying upsell opportunities and flagging churn risks to leadership
• Collecting testimonials, case studies, and referrals as part of natural client relationships

You must already know

• ManyChat — flow building, tagging, conditions, integrations. Not surface level.
• Instagram & Facebook DMs — how they work as a sales channel, not just a messaging platform
• DM sales fundamentals — qualifying, nurturing, booking, re-engaging cold leads
• Meta Business Suite / ad ecosystem — understanding how organic and paid traffic connects to DMs
• High-ticket online coaching space — you understand how these businesses run and what results they care about

Who this is NOT for

✕You've "used Instagram" but never managed DM automations for clients

✕You need hand-holding to figure out what a client needs

✕You're reactive, not proactive — you wait for problems instead of preventing them

✕You treat client management like customer support tickets

Compensation & perks

• $4,000–$5,000/month base (based on experience)
• Performance bonuses tied to retention, referrals, and expansion revenue
• 100% remote, async-friendly culture
• Front-row seat to a fast-scaling AI automation company in the creator economy

How to apply

Send a short Loom (under 3 minutes) to thomas@ripdrip.com covering: your experience with ManyChat and DM sales, a client result you're proud of, and why you want to work in this space.

No Loom = no response. We move fast and we expect you to as well.