Accounts Receivable & Collections Specialist

POSITION SUMMARY

RIP-IT Sports is seeking a tenacious, results-driven Accounts Receivable Collections Specialist to join our Finance team in Orlando, FL. This is a customer-facing, outreach-first role — not a cash applications position. The ideal candidate is a confident, persistent communicator who thrives on resolving complex past-due situations, building relationships with retail accounts, and recovering outstanding balances with professionalism and urgency.

You will serve as the primary point of contact for our retail partners regarding open receivables, working directly with both large, big-box chains and independent specialty retailers. Success in this role requires strong follow-up, sound judgment, effective escalation, and thorough documentation. 

KEY RESPONSIBILITIES

Customer Outreach & Communication

•Proactively contact past-due retail accounts via phone, email, and written correspondence to resolve outstanding balances

•Serve as the primary liaison between RIP-IT Sports and retail AP departments — both large national chains and independent specialty retailers

•Manage a high-volume collections portfolio, prioritizing accounts by aging, balance size, and risk level

•Negotiate payment arrangements within established company guidelines and escalate settlement requests or exceptions for approval, as needed

•Escalate unresponsive, disputed, or high-risk accounts to leadership with supporting documentation and recommended next steps

Research & Account Reconciliation

•Investigate and resolve disputed invoices, short payments, chargebacks, and deduction claims in coordination with sales, operations, and retail account contacts

•Pull and analyze aging reports, payment histories, and account statements to identify root causes of delinquency

•Research customer deductions and chargebacks; prepare documentation to dispute invalid claims and route valid claims for appropriate internal processing or approval

• Partner with internal teams to resolve billing discrepancies, pricing errors, or shipping disputes that are contributing to non-payment

Documentation & Reporting

• Maintain accurate, timely notes on all collection activities within NetSuite

•Generate and distribute weekly aging reports and collections status updates to the Controller

•Track promise-to-pay commitments and follow up consistently until resolved

•Identify trends in late payment behavior and recommend process improvements to reduce future delinquency

QUALIFICATIONS

Required

•3–5 years of experience in accounts receivable, collections, or deduction/dispute resolutions, preferably in the B2B or retail-facing environment

•Demonstrated track record of successfully recovering past-due balances from retail or wholesale accounts

•Excellent verbal and written communication skills — with the ability to be clear, professional, tactful, and persistent

•Proficiency in Microsoft Excel including pivot tables, lookups, filtering, and aging analysis

•Experience with NetSuite ERP or a comparable enterprise accounting system

•Ability to manage competing priorities and a large account portfolio without sacrificing accuracy or follow-through

•Strong analytical skills with the ability to research and document account disputes thoroughly

Preferred

•Experience working with big-box retailers (e.g., Dick’s Sporting Goods, Academy, Walmart) and their large-scale AP portals

•Familiarity with retail chargeback and deduction management processes

•Prior experience in consumer goods, sporting goods, or wholesale distribution

•Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field

CORE COMPETENCIES

• Professional, tactful, and results-oriented communication

• Strong negotiation and conflict resolution

• Analytical thinking and root cause research

• High attention to detail and accuracy

• Self-starter with strong follow-through

• Persistence and sound judgment under pressure

• Ability to work effectively with large retail AP teams

• Strong cross-functional collaboration with sales and operations

Hourly Pay Range: $21.00 – $27.00 per hour

Compensation is commensurate with experience. Candidates with demonstrated success in managing collections and deduction resolution for large, big-box retail accounts may be considered toward the higher end of the range.

ABOUT RIP-IT SPORTS

RIP-IT Sports is a leading manufacturer of softball and baseball equipment, trusted by athletes at every level from recreational leagues to elite travel programs. We are passionate about the game and the people who play it. Our Finance team plays a critical role in supporting our growth and building strong, lasting relationships with our retail partners.