What are the responsibilities and job description for the Host/Hostess position at Riot Hospitality Group?
Riot Hospitality Group is seeking passionate and dedicated Hosts/Hostess' to join our esteemed restaurant group, where you'll play a key role in bringing to life a new, innovative, and exclusive fine-dining supper club located in Old Town’s Entertainment District that blends artistry, entertainment, and culinary excellence. This is your chance to be a part of a dynamic restaurant team, shape extraordinary guest experiences, and leave your mark on a new venue renowned for its creativity and sophistication. If you’re passionate about blending impeccable service with a vibrant atmosphere, apply now!
Key Responsibilities:
- Welcome guests and manage seating based on reservations and availability.
- Handle reservations, phone calls, and the seating chart for efficient table turnover.
- Monitor wait times and keep guests informed.
- Communicate with staff to ensure smooth service and guest satisfaction.
- Address guest concerns or special requests promptly and politely.
- Help maintain cleanliness in the entrance, dining room, and restrooms as needed.
- Other duties as assigned.
- Previous customer service/hospitality/restaurant experience, preferably in a fine-dining setting.
- Basic understanding of restaurant operations and customer service principles.
- Ability to maintain a calm, friendly demeanor in a fast-paced environment.
- Excellent verbal communication skills for interacting with guests, coworkers, and management.
- Strong organizational skills to manage seating charts, reservations, and guest flow.
- Problem-solving skills for addressing guest concerns and unexpected issues efficiently.
- Required food and alcohol certifications.
- Tremendous growth opportunities with a thriving company!
- Fun work environment in a sweet location with an amazing and collaborative team!
- Access to medical, dental, vision, life insurance, short-term & long-term disability, employee assistance program, and pet insurance (measurement period necessary for access to full-time benefits)
- Paid sick leave
- Employee discounts at our many venues
- Exclusive access to events, shows, and other happenings
About Riot Hospitality Group
Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.
Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.
Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.