What are the responsibilities and job description for the IT Infrastructure Engineer position at Rios Inc?
Description
RIOS is an international design collective. We are actively in pursuit of wonder within the design of the built environment. We believe design is an act of optimism through which invention and ideas change the world. We practice interconnected design across architecture, placemaking, and landscape architecture to define design as a continuum.
We follow a process that begins with attunement, where program and context shape strong conceptual thinking to establish a holistically informed big idea through which we develop form, confirm function, and define experience as the basis on which to explore ecology, material, and tectonic expression. We are known for our bold solutions that are inclusive of the wider context and are ever mindful that an interdisciplinary approach to design brings about inclusive, resilient, and original solutions that ensure diversity and resilience.
We are seeking a detail-oriented and proactive Infrastructure Engineer to support our IT infrastructure. This role will ensure the smooth operation of our network, servers, workstations, and software systems to support architectural design workflows, including CAD, BIM, and rendering applications. The ideal candidate will be able to troubleshoot technical issues, implement system updates, and maintain security protocols in a fast-paced office environment. This position is remote.
Key Responsibilities:
- Manage and maintain Linux & Windows servers as well as Windows workstations.
- Manage and maintain International WAN, LAN and Wi-Fi infrastructures
- Install, configure, and support hardware, software, and applications commonly used in architectural design (AutoCAD, Revit, SketchUp, Adobe Creative Suite).
- Monitor system performance and perform preventive maintenance.
- Troubleshoot technical issues, providing timely solutions to minimize downtime.
- Implement and maintain IT security policies, backups, and disaster recovery protocols.
- Assist staff with IT support requests, ensuring a high level of customer service.
- Maintain documentation of IT systems, configurations, and procedures.
- Coordinate with external vendors and service providers as needed.
- Occasional travel to offices as needed.
Requirements
- A minimum of 7-10 years of professional experience
- Proven experience as a Systems Administrator or similar IT support role.
- Strong understanding of network infrastructure, server administration, and security protocols.
- Solid experience with Windows desktop and server operating systems.
- Good working knowledge of PowerBI.
- Experience with Azure: Entra, Intue, and WDAC policies.
- Knowledge of virtualization, cloud services, and enterprise backup solutions.
- Experiences with platforms: Egnyte, PDQ, Connect, Logitech Sync, Zoom, and ZoHo Service Desk a plus.
- Strong understanding of powershell, bash and related cli tools. Rclone is a plus.
- Experience with Sonicwall, Unifi, and Dell Workstations helpful.
- Familiarity with software and hardware commonly used in architecture and design environments.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication and interpersonal skills.
- Experience in architecture, engineering, or design firms preferred but not essential
- Relevant IT certifications (CompTIA Network , Microsoft, Cisco, etc.).