The Garland Hotel

Position:        Full Time/Seasonal Pool & Lobby Bar Server/Attendant         

Department:  Lobby Bar                                

Division:        Food & Beverage

Position Purpose: Engages and assists guest at Lobby Bar and Pool with food and beverage service and all of the components involved at the highest level of hospitality.

Essential Job Functions:

• Fully understands all offerings of food menu and beverage list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
• Delivers all required Standards of Service to the guest (e.g., Sequence of Service, pre-bussing, food running, plate handling, etc.)
• Maintains a neat, clean, organized, safe work environment (includes pool, courtyard and Lobby Bar area)
• Transports and polishes clean wares, utensils, accessories and towels to area needed.
• Must comply with opening and closing as well as on-going side work duties.
• Hand out poolside amenities to guest
• Direct and consistent communication with the culinary and management team.
• Listens to and resolves customer complaints regarding service, product and personnel.
• Perform other duties as assigned.
• Demonstrates ability to learn and change behaviors based on feedback by manager.
• Routinely shows up to work in a timely fashion prepared to work.

Position Requirements:

• One year or more of service in a food driven and high service level establishment preferred.
• Able to learn and retain new menu information on a daily basis in order to effectively articulate to guest.
• Must be proficient in multi-tasking and able to maintain composure in a fast-pace and high service level establishment.
• Able to read, write and speak verbally in English. Excellent communication skills and familiarity with the hospitality industry.
• Ability to establish and maintain effective relationships with all department management, staff, personnel and general public

Education: High school or equivalent

Reporting Relationship:

This position reports to the Pool/Lobby Bar Manager

Exemption Status:

Non-Exempt.

Note:  This document describes the general nature and level of work required of people in the job.  It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Salary : $23