Front Desk Coordinator

What You’ll Do

The Front Desk Coordinator plays a key role in ensuring the smooth daily operations of the hotel through efficient scheduling, administrative support, and guest service coordination. This position requires a detail-oriented professional who can manage batch processing tasks, coordinate team schedules, handle guest and internal calls, and provide front desk coverage when needed.

ROLE EXPECTATIONS

• Manage and process daily batch reports for reservations, payments, and system reconciliations.
• Ensure accuracy in posting, balancing, and verifying end-of-day transactions.
• Collaborate with accounting and reservations teams to resolve discrepancies.
• Prepare and maintain departmental schedules, ensuring adequate staffing levels for front desk and guest services.
• Track time-off requests, shift swaps, and attendance records.
• Assist with onboarding and training coordination for new team members.
• Answer and direct incoming calls promptly and professionally.
• Handle guest inquiries, service requests, and escalations with courtesy and efficiency.
• Support communication between departments to ensure seamless guest experiences.
• Provide backup coverage for front desk shifts as needed, maintaining the highest level of guest service.
• Perform check-in/check-out procedures, manage room assignments, and process payments.
• Maintain a professional presence in the lobby and assist with guest arrivals or departures during peak periods.
• Assist in compiling daily and weekly reports for management.
• Help ensure compliance with hotel policies, safety standards, and brand service guidelines.
• Support the coordination of VIP arrivals, group check-ins, and special requests.
• Respond to Medallia reviews
• Order supplies for departments
  
  

Supervisory Responsibilities

N/A

Requirements

• Previous hotel or administrative experience preferred; front desk, reservations, or hotel accounting background a plus.
• Strong computer skills with proficiency in PMS systems (Opera).
• Excellent organizational and multitasking abilities.
• Strong communication and customer service skills.
• Ability to work flexible shifts, including weekends and holidays, as required.
  
  

Preferred

• Operational knowledge of working with a global brand (Marriot, Hyatt, Hilton, etc).
• Experience with planning and operations during system integrations and transitions.
  
  

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to qualify for licenses and permits required by federal, state and local regulations.
  
  

Physical Requirements

• Ability to stand for extended periods when providing front desk coverage.
• May occasionally lift or move up to 25 pounds.
  
  

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.