Technical Account Manager

RingLeader is revolutionizing communications-as-a-service. We are an established provider seeking great candidates to assist the Regional Account Managers in b2b, b2c and wholesale.

RingLeader is looking for a Technical Account Manager to assist the Sales team with day-to-day pre and post customer support. This candidate will need to be organized and maintain detailed data records to assist in several different reporting tasks. This position will be in Fredericksburg, VA with possible hybrid work environment.

Requirements

Responsibilities:

• Provide business, technical, and product knowledge in support of pre and post sales activities to ensure customer satisfaction.
  
• Address product-related questions and technical challenges
  
• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.
  
• Monitor accounts to ensure the usage of products at optimal performance for each customer.
  
• Evaluating customer needs to suggest upgrades or additional features.
  
• Act as the middleman to support the organization to ensure client escalations are resolved in due time.
  
• Partner with Regional Account Managers to build relationships with decision makers, business contacts, and influencers.
  
• Providing reports to developers and stakeholders on product performance.
  
• Ensuring deliveries arrive on time and in a good condition.
  
• Tracking account metrics
  

Qualifications:

• A bachelor's degree in computer science or engineering, preferred.
  
• Experience in technical support and sales.
  
• Good technical and product knowledge.
  
• Excellent communication and interpersonal skills.
  
• Good critical thinking and problem-solving skills.
  
• Working knowledge of sales software.
  

Benefits

Additional Compensation:

• Commission
  
• Bonuses
  

Benefits:

• Health insurance
  
• Dental insurance
  
• Vision insurance
  
• Retirement plan
  
• Paid time off
  
• Tuition reimbursement
  

• Innovative -- innovative and risk-taking
  
• Outcome-oriented -- results-focused with strong performance culture
  
• Team-oriented -- cooperative and collaborative
  

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects.
  
• Achievement-oriented -- enjoys taking on challenges, even if they might fail.
  
• Autonomous/Independent -- enjoys working with little direction.