What are the responsibilities and job description for the Retail Support Associate, Soho Flagship position at Rimowa?
Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.
At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.
Please join us to discover your own.
The RIMOWA Retail Support Associate is responsible for assisting the store team in all
operational duties to help increase store productivity and performance.
- Reports to Store Manager ensuring work duties are accurately performed
- Monitors the flow of all shipments and ensures prompt follow up with discrepancies
- Assist with yearend inventory counts including preparation
- Determine appropriate methods of shipping and prepare relevant paperwork as needed
- Ensure all stock areas are neat, clean and orderly per company standard
- Responsible for completing basic luggage repairs using small hand tools
- Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
- Assist selling floor with product placement and stock recovery
- Complete transfer forms
- Receive merchandise onto selling floor
- Ensure cash wraps are fully stocked with operational supplies as per store readiness
- Ensure accurate tracking and placement of all paid goods.
- Perform deliveries as requested
- Assist client advisors on the sales floor as needed
- Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
- Handle any new projects as required by the management team or business need
High School diploma or equivalent
Detail oriented, task focused
Professional, strong communication skills both verbal and written
Excellent problem-solving skills, positive attitude, team player
Ability to work varied hours/days, including nights, weekends and holidays
Must be able to lift large boxes up to 25lbs repeatedly